Company Overview EPIV SOLUTIONS is a reputable IT and international BPO company headquartered in Viman Nagar, Pune. With a team of 51-200 employees, we specialize in providing both B2B and B2C services. Our company is committed to delivering exceptional customer service, leveraging our expertise in the Business Process Outsourcing industry. Job Overview We are seeking a motivated Business Development Executive to join our team in Pune. This full-time, entry-level position is perfect for freshers with 0 to 1 year of work experience. The successful candidate will play a crucial role in driving growth through strategic business initiatives and effective communication. Qualifications and Skills Strong interpersonal and communication skills to effectively build relationships with potential clients. Aptitude for identifying and qualifying leads through various channels to boost business growth. Ability to perform cold calling and engage prospects to generate new business opportunities. Experience in handling international voice processes (Mandatory skill). Proficiency in English with a focus on fluent communication. Proven skills in lead generation and developing business development strategies. Capable of working independently as well as collaboratively within a team environment. Strong organizational skills with the ability to multitask and manage time efficiently. Roles and Responsibilities Conduct market research to identify potential leads and evaluate emerging business opportunities. Engage in cold calling to reach out to prospects and establish meaningful relationships with clients. Collaborate with team members to develop innovative business development strategies. Represent the company during industry events and networking opportunities to promote our services. Maintain an up-to-date understanding of industry trends and competitive landscape. Provide exceptional customer service to ensure satisfaction and long-term client retention. Contribute to achieving team targets by actively participating in sales and marketing initiatives. Prepare and present regular reports on progress, key metrics, and opportunities for improvement. Show more Show less
Company Overview EPIV Solutions, situated in Viman Nagar, Pune, is a dynamic IT and Business Process Outsourcing company. With a workforce of 51-200 employees, we deliver both B2B and B2C services. Our commitment to quality customer service is at the heart of our operations. Job Overview EPIV Solutions is seeking a dedicated Customer Care Representative to join our team in Pune. This full-time position is ideal for freshers with up to 1 year of experience. As a Customer Care Representative, you will be responsible for delivering exceptional customer service. The role requires excellent communication and a proactive attitude towards solving customer inquiries. Qualifications and Skills Excellent customer service skills (Mandatory skill), ensuring the highest standards in client interactions. Strong communication skills (Mandatory skill), with the ability to convey information clearly and effectively. Proficiency in English (Mandatory skill) to engage with customers and understand their needs efficiently. Active listening skills, enabling you to understand and address customer needs promptly. Familiarity with call center operations to manage and resolve customer issues effectively. Problem-solving abilities, allowing you to address customer inquiries and concerns logically and swiftly. Patience and empathy, crucial for managing conversations with a diverse customer base. Adaptability and flexibility to handle various customer requests and provide quick solutions. Roles and Responsibilities Handle customer inquiries promptly and efficiently, providing excellent customer support. Communicate effectively with clients to understand their concerns and provide solutions. Manage and resolve customer complaints with patience and understanding. Ensure customer satisfaction by providing timely and accurate information. Collaborate with team members to improve customer service processes. Maintain records of customer interactions, transactions, and details of inquiries. Stay updated with company policies and services to provide accurate information to customers. Contribute to a positive team environment by sharing knowledge and ideas. Show more Show less
Issuing domestic, International flight tickets Co-ordinating with the airlines Preferred Knowledge Of IATA, GDS, Amadeus, Abacus Sabre Skills:- Communication Skills Show more Show less
Skills: English, Good communication, international voice process, Freshers, Customer Support, Call Handling, Active Listening, Voice of the Customer, Company Overview EPIV Solutions is a leading Business Process Outsourcing (BPO) company headquartered in Pune, with a specialization in IT and international BPO services. Located in Fatima Nagar, Pune, EPIV Solutions offers both B2B and B2C services. With a dedicated team of 51-200 employees, the company is committed to providing exceptional customer service. For more information, visit our website at epivsolution.com. Job Overview We are seeking a highly motivated Customer Service Executive to join our team in Pune. This is a full-time position ideal for freshers with 0 to 1 year of experience. As a Customer Service Executive, you will play a crucial role in maintaining our service excellence by handling international voice processes and ensuring customer satisfaction. Qualifications And Skills Excellent written and verbal communication skills in English (Mandatory skill). Demonstrated good communication skills suitable for coordinating with international clients (Mandatory skill). Ability to work efficiently as a fresher and adapt quickly to new environments (Mandatory skill). Experience in international voice process operations, managing and resolving client issues. Strong customer support skills with a focus on understanding and meeting client needs. Proficiency in call handling, with the ability to manage multiple calls effectively. Excellent active listening skills to accurately interpret client requirements and offer tailored solutions. Basic problem-solving abilities and the capability to troubleshoot customer issues effectively. Roles And Responsibilities Handle incoming and outgoing calls for international clients using prescribed call management techniques. Provide effective customer service by understanding customer questions or concerns and addressing them efficiently. Maintain a high level of professionalism and competence in every customer interaction. Identify customer needs and provide appropriate solutions while maintaining a positive customer experience. Document and update customer records based on interactions, ensuring accuracy and thoroughness. Collaborate with other team members and departments to enhance customer service processes. Participate proactively in continuous learning to improve job performance and personal development. Adhere to company policies, procedures, and quality standards to maintain service excellence For more details call HR on 9370193454 send resume - 9370193454 hr@epivsolution.com Show more Show less
Skills: English, Verbal Communication, Cold Calling, Customer Service, Outbound Calling, Lead Generation, Company Overview EPIV SOLUTIONS, headquartered in Pune's Fatima Nagar, is a prominent IT and International BPO company focused on delivering exceptional B2B and B2C services. With a team of 51-200 dedicated employees, EPIV SOLUTIONS is committed to providing outstanding customer service. More information about the company can be found at epivsolution.com. Job Overview EPIV SOLUTIONS is seeking a dynamic and motivated Telecaller to join our team in Pune. This full-time position is ideal for freshers with 0 to 1 year of experience. The role involves engaging in customer service activities and contributing to our expanding BPO services. Successful candidates will have strong verbal communication skills and a command of the English language. Qualifications and SkillsStrong command of the English language to effectively communicate with international clients. (Mandatory skill) Excellent verbal communication skills for clear and professional interaction with clients over the phone. (Mandatory skill) Proven skills in cold calling which involves initiating conversations with potential clients to promote the company's services. Customer service skills to ensure a positive experience for clients and address their inquiries or concerns professionally. Proficiency in outbound calling to contact existing and potential customers for service information or product promotion. Ability to handle rejection and remain calm under pressure while maintaining a courteous and professional demeanor. Good listening skills to understand client needs and provide accurate and helpful responses. Capability to work independently as well as part of a team to achieve company objectives and meet targets. Roles and ResponsibilitiesMake outbound calls to potential and existing customers to inform them about products and services. Identify customer needs accurately and pitch the relevant service solutions effectively. Maintain a record of customer interactions and activities in the company database. Handle customer inquiries efficiently and provide comprehensive solutions to their satisfaction. Achieve daily, weekly, and monthly call and sales targets as outlined by the company. Provide feedback to the management on market insights and customer complaints or trends. Continuously update personal knowledge of company products and services to remain competitive. Collaborate with team members to enhance customer service delivery and share best practices. For more details contact HR on 9370193454 send resume - 9370193454 hr@epivsolution.com Show more Show less
Location : Fatima Nagar, Hadpsar Job Type : Full-time Shift : Night :- Night US Experience : 0 – 1 Years (Freshers Welcome) Job Description We are seeking enthusiastic and customer-focused professionals for our International Voice Process team. The ideal candidate will be responsible for handling inbound/outbound calls to and from international customers, resolving queries, and ensuring customer satisfaction. Key Responsibilities Handle customer queries via phone calls in a professional and timely manner. Provide accurate product/service information and troubleshoot basic issues. Maintain a positive, empathetic, and professional attitude toward customers. Escalate unresolved issues to appropriate internal teams. Record details of customer interactions and actions taken in CRM tools. Meet performance targets such as call quality, handling time, and customer satisfaction. Requirements Excellent communication skills in English (verbal and written). Willingness to work in night shifts or rotational shifts. Good listening skills and a customer-centric approach. Basic computer knowledge and familiarity with MS Office. Ability to multi-task, prioritize, and manage time effectively. Experience in BPO/Call Centre is an advantage (not mandatory for freshers). Educational Qualifications High School Diploma or equivalent (Bachelor’s degree preferred). Perks and Benefits Competitive salary + performance incentives Transport facility (as per company policy) Health insurance and other employee benefits Paid training and learning opportunities Friendly and diverse work environment Show more Show less
As a Mass Tarot Specialist at Epiv Solutions And Services LLP, you will be responsible for utilizing your expertise in tarot reading to provide accurate and insightful readings to a wide audience. With 1 to 3 years of experience in tarot reading, you will have the opportunity to showcase your skills and connect with clients in a meaningful way. Your role will be based in Fatima Nagar, Pune, where you will interact with a diverse range of individuals seeking guidance and clarity through tarot readings. A key requirement for this position is excellent communication skills, as you will need to effectively convey the messages and insights derived from the tarot cards to clients. At Epiv Solutions And Services LLP, we value talent and dedication, and the salary for this position is negotiable based on your experience and proficiency in tarot reading. If you are passionate about tarot reading and have a desire to help others navigate their lives, we encourage you to share your resume with us at hr@epivsolution.com or reach out to us via What's App at +918080359985. Join our team as a Mass Tarot Specialist and embark on a rewarding journey of guiding and inspiring individuals through the ancient art of tarot reading.,
➤Location : Fatema Nagar, Pune (Work from Office) ➤Job Type : Full-Time ➤Working Hours : Night shift (U.S. time zone) ➤Salary : ₹20,000 – ₹30,000/month ➤Experience : 1–2 years in customer support for MassTort Campaign ➤Interview Process: Telephonic + Virtual (2 rounds) Role Description • As a Customer Support Executive, you will handle calls from U.S.-based individuals, ask guided questions, and accurately record their information. • The role requires clear communication, attention to detail, and a polite, professional approach. Preferred : • Worked on campaigns like Roundup, Hair Relaxer, Camp Lejeune, etc. Qualifications: • 1–2 years of customer support or call center experience • Strong English communication skills (verbal and written) • Fluent in English (neutral or U.S. accent preferred) • Prior experience in Mass Tort or U.S. campaigns is a plus. Benefits : • Fixed salary plus attractive performance-based incentives How to Apply : Interested candidates can share their updated resume at hr@epivsolution.com Or WhatsApp your CV to 9529157224 Shortlisted candidates will be contacted for the interview process.
As a Customer Care Representative at EPIV Solutions, situated in Viman Nagar, Pune, you will play a crucial role in delivering exceptional customer service. With a workforce of 51-200 employees, our company is dedicated to providing quality B2B and B2C services. Your responsibilities will include handling customer inquiries, resolving complaints, and ensuring customer satisfaction. Excellent communication skills and proficiency in English are essential for effectively engaging with clients and addressing their needs. Active listening and problem-solving abilities will enable you to manage customer issues efficiently. Patience and empathy are key traits required to interact with a diverse customer base. Familiarity with call center operations and adaptability to handle various customer requests are also vital for this role. Collaborating with team members to enhance customer service processes and maintaining accurate records of interactions are part of your responsibilities. If you are a fresher with up to 1 year of experience and possess the necessary skills, we invite you to join our team and contribute to a positive work environment. For more information, please visit our website at epivsolution.com. Contact HR at 7840907697 and send your resume to 9921521249.,
As a Fresher Jobs and Internships candidate at EPIV Solutions in Pune, you will be joining a leading Information Technology and international Business Process Outsourcing (BPO) provider committed to delivering high-quality customer service solutions. With a workforce of 51-200 employees, EPIV Solutions specializes in offering B2B and B2C services. Your proficiency in English, communication skills, problem-solving abilities, adaptability, and time management skills will be crucial for success in this role. Your main responsibilities will include handling customer queries, developing a deep understanding of company procedures and service offerings, providing exceptional customer service, coordinating with team members, maintaining client records, contributing to team meetings and brainstorming sessions, identifying areas for improvements, and supporting the training and development of new team members. To excel in this role, you must possess excellent English communication skills to effectively engage with international clients and colleagues. Strong communication skills are essential for relaying information and collaborating with clients and team members. Your good command over English will ensure effective understanding and interaction in a professional environment. Additionally, your problem-solving skills will be vital in identifying issues and implementing timely solutions. Adaptability is key for handling changing business needs and environments, while time management skills will enable you to prioritize tasks and meet deadlines efficiently. Furthermore, your ability to work collaboratively as part of a team, eagerness to learn and improve, and proactive attitude towards personal and professional development will contribute to your success in this role. If you are motivated and enthusiastic about starting your career in an international BPO setting, contact HR at 9370193454 to learn more and send your resume to the same number. Join EPIV Solutions in Pune and be part of a team dedicated to driving collective success and delivering exceptional customer service solutions.,
You are a dedicated International Voice Executive joining the team at EPIV Solutions in Pune. Your role involves managing inbound and outbound international calls with professionalism and courtesy, providing clear and accurate information to customers, and resolving customer issues promptly to ensure a positive customer experience. It is essential to have fluent English communication skills to effectively liaise with international clients and team members. As a fresher, you have the opportunity to develop your skills in a call center setting with no prior work experience required. Your responsibilities include documenting customer interactions, collaborating with team members to enhance service levels, participating in training sessions to improve call handling skills, and adhering to company policies and guidelines. By meeting performance targets and contributing to team success, you play a key role in delivering exceptional customer service. For more information, contact HR at 7840907697 and send your resume to 9921521249.,