Customer Care Representative

As a Customer Care Representative at EPIV Solutions, situated in Viman Nagar, Pune, you will play a crucial role in delivering exceptional customer service. With a workforce of 51-200 employees, our company is dedicated to providing quality B2B and B2C services. Your responsibilities will include handling customer inquiries, resolving complaints, and ensuring customer satisfaction. Excellent communication skills and proficiency in English are essential for effectively engaging with clients and addressing their needs. Active listening and problem-solving abilities will enable you to manage customer issues efficiently. Patience and empathy are key traits required to interact with a diverse customer base. Familiarity with call center operations and adaptability to handle various customer requests are also vital for this role. Collaborating with team members to enhance customer service processes and maintaining accurate records of interactions are part of your responsibilities. If you are a fresher with up to 1 year of experience and possess the necessary skills, we invite you to join our team and contribute to a positive work environment. For more information, please visit our website at epivsolution.com. Contact HR at 7840907697 and send your resume to 9921521249.,