Customer Service

As a Fresher Jobs and Internships candidate at EPIV Solutions in Pune, you will be joining a leading Information Technology and international Business Process Outsourcing (BPO) provider committed to delivering high-quality customer service solutions. With a workforce of 51-200 employees, EPIV Solutions specializes in offering B2B and B2C services. Your proficiency in English, communication skills, problem-solving abilities, adaptability, and time management skills will be crucial for success in this role. Your main responsibilities will include handling customer queries, developing a deep understanding of company procedures and service offerings, providing exceptional customer service, coordinating with team members, maintaining client records, contributing to team meetings and brainstorming sessions, identifying areas for improvements, and supporting the training and development of new team members. To excel in this role, you must possess excellent English communication skills to effectively engage with international clients and colleagues. Strong communication skills are essential for relaying information and collaborating with clients and team members. Your good command over English will ensure effective understanding and interaction in a professional environment. Additionally, your problem-solving skills will be vital in identifying issues and implementing timely solutions. Adaptability is key for handling changing business needs and environments, while time management skills will enable you to prioritize tasks and meet deadlines efficiently. Furthermore, your ability to work collaboratively as part of a team, eagerness to learn and improve, and proactive attitude towards personal and professional development will contribute to your success in this role. If you are motivated and enthusiastic about starting your career in an international BPO setting, contact HR at 9370193454 to learn more and send your resume to the same number. Join EPIV Solutions in Pune and be part of a team dedicated to driving collective success and delivering exceptional customer service solutions.,