Customer Care Representative

As a Customer Care Representative at Avalanche High-Tech Enterprise, your role will involve providing exceptional customer service and ensuring customer satisfaction. You will be located on-site in Nashik and will be responsible for addressing customer inquiries, resolving issues, and interacting with customers through calls and emails. Your main tasks will include providing accurate product information, troubleshooting problems, documenting interactions, and following up on customer concerns. Additionally, you will collaborate with other departments to enhance the overall customer experience and contribute to continuous improvement efforts. Key Responsibilities: - Provide exceptional customer service and support - Address customer inquiries and resolve issues effectively - Respond to customer calls and emails promptly - Provide accurate product information and troubleshoot problems - Document customer interactions and follow up on concerns - Collaborate with other departments to ensure a seamless customer experience - Contribute to continuous improvement efforts Qualifications: - Strong communication and interpersonal skills - Expertise in customer service, support, and satisfaction - Proven ability to handle customer complaints professionally - Excellent problem-solving and resolution skills - Experience with CRM software and call center operations is a plus - Ability to work collaboratively with a team - High school diploma or equivalent; a bachelor's degree is preferred,