URGENT HIRING ALERT!! Position: CUSTOMER SERVICE REPRESENTATIVE (CSR) JOB DESCRIPTION: We have Openings for US Health Care Customer Service Representative Management Process. As a healthcare Customer Service Representative, you will be responsible for successfully managing large amounts of inbound and outbound calls. This will include following communication scripts, handling different topics, and acting as a liaison between our company and its customers. In addition, you will be responsible for evaluating all documents to ensure that appropriate information has been obtained for claim purposes. Position: Customer Support Representative (US/Voice)/ Immediate joiners Only Qualification: Any Graduate Experience: 2-6 years of Inbound/Outbound Voice Calling Experience. Responsibilities: • Manage Inbound & Outbound calls and customer service enquiries, in this profile specifically agent will be answering inbound calls which they will receive from the providers/pharmacies/members to seek assistance on benefits or on claim denials. • US Medical/PBM denied Claims Handling process. • Utilization Management handling including PA, Appeals, etc. • RCM cycle that is used to manage the financial cycle of a patient's encounter. • Management and resolve customer complaints. • Identifying customers' needs, clarify information, research every issue and providing solutions. • Working towards highest level of customer satisfaction. • Must maintain high patience level while handling cases/queries. • Following call centre "scripts" when handling different topics. • Work with the team to resolve issues with good aptitude. • Maintain and prepare activity reports. Maintain and improve quality results by adhering to standards and guidelines, recommending improved procedures. Mandatory Skills/Experience: • Excellent communication skills (written and verbal). • Should be comfortable with rotational shifts and offs. Should be comfortable with working on Indian Holidays. • Candidates must be willing to work in inbound/outbound voice process. Requirements: • Should be comfortable with rotational shifts and offs. • Should be comfortable with working on Indian Holidays. • Strong phone and verbal communication skills along with active listening. • Customer focus and adaptability to different personality types. • Ability to multi-task, set priorities and manage time effectively. • Previous experience in US Healthcare will be an added advantage. • Immediate joiners will be given the top preference. Job location: Sector 62, Noida Interested people can send their resume at madhu.chaudhary@nirvanahealth.com #jobsearch #noida #bpo #corporatejobs
Company Description nirvanaHealth is an innovative Payer and pharmacy benefit manager (PBM) platform provider that leverages robotic process automation (RPA) cloud platforms to manage integrated medical, pharmacy, and behavioral services. Their platform aims to reduce overall administrative and medical costs while improving quality. nirvanaHealth offers the first cloud-native Payer and PBM integrated platform in the industry and combines deep healthcare domain expertise with proven platform-building experience to pioneer healthcare automation. We are looking for Customer Support Representatives (US Voice process) to join our team immediately! As a Healthcare Customer Support Representative, you will handle inbound and outbound calls, assist customers with claim related queries, and act as a bridge between our company and its customers. This role requires strong communication skills and prior experience in voice process. Position: - Customer Support Representative (US Voice) Location: - Rxadvance/Nirvanahealth, TowerA, 6th Floor, STELLAR IT PARK, C-25, C Block, Phase 2, Industrial Area, Sector 62, Noida, Uttar Pradesh 201309 Qualification: - Any Graduate Experience: - 2-6 Years in inbound/outbound voice calling Joining: - Immediate joiners Shifts - Rotational Offs - Rotational Cab - Both side Meal - Yes Interested people can send their resume at kartik.kweera@nirvanahealth.com or via whatsapp at 8477059781. #USHealthcare. #USVOICEPROCESS
Company Description nirvanaHealth is an innovative Payer and pharmacy benefit manager (PBM) platform provider using robotic process automation (RPA) cloud platforms to manage integrated medical, pharmacy, and behavioral services. This approach helps reduce overall administrative and medical costs while improving quality. nirvanaHealth offers the industry's first cloud-native Payer and PBM integrated platform, combining deep healthcare domain expertise with proven platform-building experience to pioneer healthcare automation. Role Description This is a full-time on-site role for a Customer Support Representative located in Sahibzada Ajit Singh Nagar. The Customer Support Representative will handle daily tasks such as assisting customers with their inquiries, resolving complaints, and providing detailed product and service information. Responsibilities include troubleshooting issues, maintaining customer records, and ensuring high levels of customer satisfaction. Qualifications Excellent communication and interpersonal skills Problem-solving and troubleshooting skills Proficiency in using customer service software and tools Ability to handle customer complaints and provide appropriate solutions Strong organizational and time management skills Experience in the healthcare industry is a plus High school diploma or equivalent; additional qualifications in customer service or related fields are beneficial
Company Description nirvanaHealth is an innovative Payer and pharmacy benefit manager (PBM) platform provider that leverages their robotic process automation (RPA) cloud platforms to manage integrated medical, pharmacy, and behavioral services. By utilizing the first cloud-native Payer and PBM integrated platform in the industry, nirvanaHealth aims to reduce overall administrative and medical costs while improving quality. The company uniquely combines deep healthcare domain expertise with proven platform-building experience to pioneer healthcare automation. Role Description This is a full-time on-site role for a Customer Care Representative located in Noida. The Customer Care Representative will be responsible for providing excellent customer support by addressing inquiries, resolving issues, and ensuring customer satisfaction. Daily tasks will include handling customer interactions through various channels, maintaining accurate records, and collaborating with team members to improve service processes. Qualifications Min 2 years of experience into US Voice Process either inbound/Outbound. Immediate joiners preferred. Strong Interpersonal Skills and excellent Communication abilities Experience in Customer Support and Customer Service Ability to ensure high levels of Customer Satisfaction through effective problem-solving Excellent organizational and multitasking abilities Proficiency in using customer service software and tools Prior experience in the healthcare or insurance industry is a plus Bachelor's degree in any relevant field is preferred
🚨 We’re Hiring – Customer Service Representatives (US Voice Process) 🚨 📍 Location: Sector 62, Noida | 💼 Company: NirvanaHealth | RxAdvance We are urgently looking for Customer Service Representatives to join our US Healthcare Customer Support team. This role involves handling inbound and outbound voice calls, managing claim-related inquiries, and ensuring the highest level of customer satisfaction. What You’ll Do • Handle inbound & outbound calls from providers, pharmacies, and members regarding benefits and claim denials. • Support US Medical/PBM denied claims and Utilization Management (PA, Appeals, etc.). • Work within the Revenue Cycle Management (RCM) process. • Identify and resolve customer concerns with empathy and professionalism. • Maintain activity reports and ensure quality standards are met. What We’re Looking For ✔️ 2–6 years of inbound/outbound voice calling experienc e✔️ Excellent written & verbal communication skil ls✔️ Comfortable with rotational shifts and working on Indian holid ays✔️ Strong multitasking, problem-solving, and time management abili ties✔️ Experience in US Healthcare processes (prefe rred)✔️ Immediate joiners highly pre f e rred INTERESTED CANDIDATES CAN REACH OUT TO M E ON :Vs72905@gma il.com