Customer Care Professional

As a Customer Care Professional at SilicOcean LLP, you will be responsible for effectively managing customer inquiries, providing prompt support, resolving customer issues, and maintaining high levels of satisfaction. Your role will involve communicating with customers, addressing their needs, facilitating resolutions, and offering a proactive approach to enriching the customer experience. Key Responsibilities: - Manage customer inquiries and provide timely support - Resolve customer issues to ensure high levels of satisfaction - Communicate effectively with customers to address their needs - Facilitate resolutions and offer proactive solutions - Maintain positive relationships with clients and uphold professionalism Qualifications: - Strong skills in Customer Satisfaction and Customer Service - Experience in Customer Support and excellent Communication skills - Proficient Analytical Skills for problem-solving and decision-making - Ability to build positive relationships with clients and maintain professionalism - A positive and proactive attitude with the ability to work in a team as well as independently - Prior experience in customer-facing roles or related fields is a plus - Basic computer literacy and familiarity with CRM software is preferred - Minimum qualifications: Graduate or equivalent education level As a Customer Care Professional at SilicOcean LLP, you will be responsible for effectively managing customer inquiries, providing prompt support, resolving customer issues, and maintaining high levels of satisfaction. Your role will involve communicating with customers, addressing their needs, facilitating resolutions, and offering a proactive approach to enriching the customer experience. Key Responsibilities: - Manage customer inquiries and provide timely support - Resolve customer issues to ensure high levels of satisfaction - Communicate effectively with customers to address their needs - Facilitate resolutions and offer proactive solutions - Maintain positive relationships with clients and uphold professionalism Qualifications: - Strong skills in Customer Satisfaction and Customer Service - Experience in Customer Support and excellent Communication skills - Proficient Analytical Skills for problem-solving and decision-making - Ability to build positive relationships with clients and maintain professionalism - A positive and proactive attitude with the ability to work in a team as well as independently - Prior experience in customer-facing roles or related fields is a plus - Basic computer literacy and familiarity with CRM software is preferred - Minimum qualifications: Graduate or equivalent education level