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Weekday AI (YC W21)
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Customer Care Executive

Customer Care Executive

Weekday AI (YC W21)

1 years

3 - 4 Lacs

gurugram haryana india

Posted:1 day ago| Platform:

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Skills Required

support chat messaging sim troubleshooting communication empathy transactions crm service collaboration

Work Mode

On-site

Job Type

Full Time

Job Description

This role is for one of the Weekday's clients

Salary range: Rs 300000 - Rs 475000 (ie INR 3 - 4.75 LPA)

Min Experience: 1 yearsLocation: Gurugram, GurgaonJobType: full-timeWe are looking for a proactive and customer-focused

Customer Care Executive

who enjoys helping travelers have smooth, memorable journeys. In this role, you will act as the primary point of contact for customers, providing timely and personalized support across digital channels. You will play a key role in guiding travelers through bookings, resolving issues in real time, and ensuring a seamless end-to-end experience before and during their trips.

Requirements

Key Responsibilities

Provide prompt and professional text-based customer support via chat, email, and messaging platforms, with occasional voice support when required
Assist customers in selecting, booking, and managing travel-related services such as SIM cards, tickets, experiences, and other tourist essentials
Handle booking modifications, troubleshooting, and on-ground issue resolution to ensure uninterrupted travel experiences
Maintain strong product knowledge to accurately guide customers on services, offers, and promotions
Deliver a consistently high level of customer satisfaction through clear communication, empathy, and efficiency
Document customer interactions and transactions accurately in CRM systems
Collaborate with team members to meet service goals and ensure smooth day-to-day operations
Share customer feedback and insights to help improve service quality and offerings

What Makes You a Great Fit

At least 2 years of experience in customer service, preferably within the services or travel industry
Strong interest in travel, with good knowledge of popular destinations, cultures, and travel trends
Excellent written and verbal communication skills, with the ability to negotiate and problem-solve effectively
Comfortable working in shift-based environments and handling multiple tasks in a fast-paced setting
Proficiency in using CRM tools and customer support systems
A customer-first mindset, with the ability to handle challenging situations calmly, empathetically, and professionally
A team player who values accountability, collaboration, and delivering on commitments

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Customer Care Executive