Customer Care Executive

Key Responsibilities:

Customer Engagement:

• Greet and assist customers in a friendly and professional manner.
• Understand customer requirements and preferences, guiding them in selecting suitable vehicles or services.
• Conduct test drives and explain vehicle features and benefits.

Sales Support:

• Assist customers in the sales process, including pricing, financing, and trade-in options.
• Collaborate with sales teams to ensure a smooth and efficient sales process.
• Follow up with potential customers to convert leads into sales.

After-Sales Service:

• Coordinate with the service department to schedule maintenance and repair appointments.
• Address customer inquiries and concerns related to vehicle servicing, warranty, and repairs.
• Ensure timely delivery of serviced vehicles and a hassle-free experience.

Customer Feedback and Resolution:

• Collect and analyze customer feedback to identify areas for improvement.
• Resolve customer complaints and issues promptly and professionally.
• Maintain records of customer interactions and resolutions.

Product Knowledge:

• Stay updated on the latest automobile models, features, and industry trends.
• Share product knowledge with customers to help them make informed decisions.

Documentation and Administrative Tasks:

• Prepare and maintain customer records, sales contracts, and related documents.
• Assist in inventory management and order processing.

Customer Retention:

• Develop and implement strategies to enhance customer loyalty and retention.
• Engage in follow-up activities to ensure customer satisfaction post-purchase.

Qualifications and Skills:

• High school diploma or equivalent; a bachelor's degree may be preferred.
• Proven experience in customer service or sales, preferably in the automobile industry.
• Strong communication and interpersonal skills.
• Knowledge of automotive products and services.
• Ability to work independently and as part of a team.
• Excellent problem-solving and conflict-resolution abilities.
• Proficiency in using customer relationship management (CRM) software and MS Office applications.

Job Type: Full-time

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

• Cell phone reimbursement
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Experience:

• Strong communication and interpersonal skills.: 1 year (Preferred)

Work Location: In person