Sekyo Innovation Pvt. Ltd.

Job Description Handle inbound and outbound customer inquiries via phone, email, and chat in a professional and timely manner. Assist customers with product information, pricing, order processing, and issue resolution. Provide support and guidance to customers regarding product features, usage, and troubleshooting. Effectively manage customer complaints and concerns, ensuring swift resolution and customer satisfaction. Maintain accurate records of customer interactions and transactions. Collaborate with internal teams to address customer needs and improve overall customer experience. Stay up-to-date with product knowledge, company policies, and industry trends to better assist customers. Identify opportunities for upselling or cross-selling products and services to customers. Uphold company values and standards while representing the brand positively in all customer interactions. Continuously strive to exceed customer expectations and contribute to the achievement of customer satisfaction goals. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month Schedule: Day shift Supplemental Pay: Performance bonus Language: Hindi (Preferred) English (Preferred) Work Location: In person

Job Description Handle inbound and outbound customer inquiries via phone, email, and chat in a professional and timely manner. Assist customers with product information, pricing, order processing, and issue resolution. Provide support and guidance to customers regarding product features, usage, and troubleshooting. Effectively manage customer complaints and concerns, ensuring swift resolution and customer satisfaction. Maintain accurate records of customer interactions and transactions. Collaborate with internal teams to address customer needs and improve overall customer experience. Stay up-to-date with product knowledge, company policies, and industry trends to better assist customers. Identify opportunities for upselling or cross-selling products and services to customers. Uphold company values and standards while representing the brand positively in all customer interactions. Continuously strive to exceed customer expectations and contribute to the achievement of customer satisfaction goals. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month Schedule: Day shift Supplemental Pay: Performance bonus Language: Hindi (Preferred) English (Preferred) Work Location: In person

Handle inbound and outbound customer inquiries via phone, email, and chat in a professional and timely manner. Assist customers with product information, pricing, order processing, and issue resolution. Provide support and guidance to customers regarding product features, usage, and troubleshooting. Effectively manage customer complaints and concerns, ensuring swift resolution and customer satisfaction. Maintain accurate records of customer interactions and transactions. Collaborate with internal teams to address customer needs and improve overall customer experience. Stay up-to-date with product knowledge, company policies, and industry trends to better assist customers. Identify opportunities for upselling or cross-selling products and services to customers. Uphold company values and standards while representing the brand positively in all customer interactions. Continuously strive to exceed customer expectations and contribute to the achievement of customer satisfaction goals. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month Language: Hindi (Preferred) English (Preferred) Work Location: In person

Handle inbound and outbound customer inquiries via phone, email, and chat in a professional and timely manner. Assist customers with product information, pricing, order processing, and issue resolution. Provide support and guidance to customers regarding product features, usage, and troubleshooting. Effectively manage customer complaints and concerns, ensuring swift resolution and customer satisfaction. Maintain accurate records of customer interactions and transactions. Collaborate with internal teams to address customer needs and improve overall customer experience. Stay up-to-date with product knowledge, company policies, and industry trends to better assist customers. Identify opportunities for upselling or cross-selling products and services to customers. Uphold company values and standards while representing the brand positively in all customer interactions. Continuously strive to exceed customer expectations and contribute to the achievement of customer satisfaction goals. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month Language: Hindi (Preferred) English (Preferred) Work Location: In person

Handle inbound and outbound customer inquiries via phone, email, and chat in a professional and timely manner. Assist customers with product information, pricing, order processing, and issue resolution. Provide support and guidance to customers regarding product features, usage, and troubleshooting. Effectively manage customer complaints and concerns, ensuring swift resolution and customer satisfaction. Maintain accurate records of customer interactions and transactions. Collaborate with internal teams to address customer needs and improve overall customer experience. Stay up-to-date with product knowledge, company policies, and industry trends to better assist customers. Identify opportunities for upselling or cross-selling products and services to customers. Uphold company values and standards while representing the brand positively in all customer interactions. Continuously strive to exceed customer expectations and contribute to the achievement of customer satisfaction goals. Job Types: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹18,000.00 per month Language: English (Preferred) Work Location: In person Speak with the employer +91 8527789596

Handle inbound and outbound customer inquiries via phone, email, and chat in a professional and timely manner. Assist customers with product information, pricing, order processing, and issue resolution. Provide support and guidance to customers regarding product features, usage, and troubleshooting. Effectively manage customer complaints and concerns, ensuring swift resolution and customer satisfaction. Maintain accurate records of customer interactions and transactions. Collaborate with internal teams to address customer needs and improve overall customer experience. Stay up-to-date with product knowledge, company policies, and industry trends to better assist customers. Identify opportunities for upselling or cross-selling products and services to customers. Uphold company values and standards while representing the brand positively in all customer interactions. Continuously strive to exceed customer expectations and contribute to the achievement of customer satisfaction goals. Job Types: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹18,000.00 per month Language: English (Preferred) Work Location: In person Speak with the employer +91 8527789596

We are Sekyo India's No.1 Kids Smart Watch brand committed to delivering innovative products and exceptional customer experiences. We're looking for a performance-driven Digital Marketing Manager to lead and scale our online presence, drive customer acquisition, and optimize our website for revenue growth. Key Responsibilities:- Strategy & Planning:- Develop and execute ROI-driven digital marketing strategies for the brand across key channels (Meta, Google, YouTube, Affiliate, Email, SMS). Plan and manage digital campaigns with a strong focus on customer acquisition, retention, and website traffic growth. Performance Marketing:- Manage paid media campaigns across Meta, Google Ads, and other performance channels. Optimize ad performance through A/B testing, audience segmentation, and funnel analysis. Website Growth & CRO:- Analyze website data (Google Analytics, Hotjar, Shopify, etc.) to improve user experience and conversion rates. Work with the tech/design team to implement landing pages, improve page speed, and enhance mobile-first experiences. SEO & Content Marketing:- Plan and implement SEO strategies to improve organic traffic and rankings. Oversee content planning for blogs, landing pages, and product descriptions to support marketing goals. Retention & CRM:- Develop lifecycle marketing campaigns through Email, WhatsApp, and SMS for customer engagement and repeat purchases. Manage tools like Klaviyo, Mailchimp, or similar. Analytics & Reporting:- Track KPIs such as ROAS, CAC, LTV, CTR, Conversion Rate, and Revenue Growth. Generate regular reports to assess campaign effectiveness and make data-backed decisions. Team & Vendor Collaboration:- Coordinate with creative, product, tech, and external partners to execute integrated campaigns. Manage digital marketing budgets efficiently. Requirements:- 4+ years of hands-on experience in digital marketing, with at least 2 years focused on D2C/eCommerce brands. Proven track record of scaling paid media and driving website conversions. Strong understanding of Shopify, Google Analytics (GA4), Meta Ads, Google Ads, and SEO tools. Experience with Email/CRM platforms like Klaviyo, Mailchimp, etc. Excellent analytical skills and familiarity with tools like Excel, Google Sheets, and Data Studio. Creative mindset with attention to detail and the ability to manage multiple campaigns simultaneously. Job Types: Full-time, Permanent, Fresher Pay: ₹70,000.00 - ₹80,000.00 per month Location: New Delhi, Delhi (Preferred) Work Location: In person

We are Sekyo India's No.1 Kids Smart Watch brand committed to delivering innovative products and exceptional customer experiences. We're looking for a performance-driven Digital Marketing Manager to lead and scale our online presence, drive customer acquisition, and optimize our website for revenue growth. Key Responsibilities:- Strategy & Planning:- Develop and execute ROI-driven digital marketing strategies for the brand across key channels (Meta, Google, YouTube, Affiliate, Email, SMS). Plan and manage digital campaigns with a strong focus on customer acquisition, retention, and website traffic growth. Performance Marketing:- Manage paid media campaigns across Meta, Google Ads, and other performance channels. Optimize ad performance through A/B testing, audience segmentation, and funnel analysis. Website Growth & CRO:- Analyze website data (Google Analytics, Hotjar, Shopify, etc.) to improve user experience and conversion rates. Work with the tech/design team to implement landing pages, improve page speed, and enhance mobile-first experiences. SEO & Content Marketing:- Plan and implement SEO strategies to improve organic traffic and rankings. Oversee content planning for blogs, landing pages, and product descriptions to support marketing goals. Retention & CRM:- Develop lifecycle marketing campaigns through Email, WhatsApp, and SMS for customer engagement and repeat purchases. Manage tools like Klaviyo, Mailchimp, or similar. Analytics & Reporting:- Track KPIs such as ROAS, CAC, LTV, CTR, Conversion Rate, and Revenue Growth. Generate regular reports to assess campaign effectiveness and make data-backed decisions. Team & Vendor Collaboration:- Coordinate with creative, product, tech, and external partners to execute integrated campaigns. Manage digital marketing budgets efficiently. Requirements:- 4+ years of hands-on experience in digital marketing, with at least 2 years focused on D2C/eCommerce brands. Proven track record of scaling paid media and driving website conversions. Strong understanding of Shopify, Google Analytics (GA4), Meta Ads, Google Ads, and SEO tools. Experience with Email/CRM platforms like Klaviyo, Mailchimp, etc. Excellent analytical skills and familiarity with tools like Excel, Google Sheets, and Data Studio. Creative mindset with attention to detail and the ability to manage multiple campaigns simultaneously. Job Types: Full-time, Permanent, Fresher Pay: ₹70,000.00 - ₹80,000.00 per month Location: New Delhi, Delhi (Preferred) Work Location: In person