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Customer Care Executive

0 years

0 Lacs

Posted:6 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job description

  • Customer Support: Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
  • Issue Resolution: Identify and resolve customer issues efficiently, ensuring customer satisfaction.
  • Product Knowledge: Maintain a thorough understanding of company products and services to provide accurate information to customers.
  • Documentation: Record customer interactions and feedback in the customer management system.
  • Collaboration: Work closely with other departments to escalate issues and improve service delivery.
  • Follow-Up: Ensure timely follow-up with customers to confirm resolution and satisfaction.
  • Feedback Collection: Gather customer feedback to identify trends and suggest improvements to processes and products.

Job Type: Full-time

Job Type: Full-time

Schedule:

  • Day shift

Language:

  • Hindi (Preferred)
  • English (Preferred)

Work Location: In person

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