About the job: Hi, Greetings from Firstcry.com! Please find the job details below. Company Profile: Firstcry.com is Asia's largest online shopping portal for kids and baby products with more than 2 Lac products and over 10 million plus happy customers. The company has been growing rapidly since its inception in 2010 from 4 members to more than 2000 employees and the trend continues. With the headquarters in Pune, it also has presence in Delhi, Bangalore, Mumbai & Kolkata. The company is also expanding through the Franchise route, with more than 417+ stores opened across various states in India making it the second largest player in offline stores. Overview: A team player and project owner who is able to work well with multiple teams Deliver assigned tasks effectively and efficiently within stipulated timelines A high level of professionalism and positive work behavior Ability to work effectively in a fast paced, high energy, team-oriented environment Roles & Responsibilities: Create, manage and report 'Paid Campaigns On Facebook Ads Manager' for generating online sales and leads Understand and analyse multiple ad accounts and identify opportunities to improve 'Sponsored Campaigns Performance' Establish and manage the strategy, tone, content, and audience understanding across 'Sponsored Ad Campaigns' Partner with design teams to develop and optimize campaign specific 'Creatives (Images & Videos)' Maintain a creative performance sheet to assess their performance and improve upcoming creatives Have in-depth knowledge of 'Facebook Ads Manager' and should have managed 'Facebook Paid Campaigns' Tools' Knowledge: Facebook Ads Manager, Audience Manager, Events Manager and Commerce Manager Microsoft Excel is preferred Requirements: You have 1-2 years of experience in data-driven marketing role in digital marketing activities You prefer working in Startups where you're able to take ownership of work You are process-driven, have strong problem-solving skills, an eye for detail You have proficiency in English Who can apply: Only those candidates can apply who: have minimum 1 years of experience Salary: ₹ 4,00,000 - 4,50,000 /year Experience: 1 year(s) Deadline: 2025-06-01 23:59:59 Skills required: Facebook Ads and Instagram Ads About Company: FirstCry.com is Asia's largest online shopping portal for kids and baby products with more than 90,000 products and over 9 lakh happy customers. The company has been growing rapidly since its inception in 2010 from 4 members to more than 1200 employees and the trend continues. Headquartered in Pune, the company also has a presence in Delhi, Bangalore, and Mumbai. The company is also expanding the franchise route, with more than 350 plus stores opened across various states in India, making it the second-largest player in offline stores.
1. Required (Must Have) skills: Good Communication skills (Written & Verbal). Ability to communicate correctly and clearly with all customers. Good comprehension skills- Ability to clearly understand and state the customer’s issue’s. Quick decision maker and fast learner. Proactively establish and maintain effective working team relationships with leaders. Organized and team player. Ability to stay calm when customers are stressed or upset. Ability to use a desktop computer system. Must have, basic computer knowledge (Basic excel and Ms-word) With Typing speed of 25 to 30 wpm. 2. Roles and responsibilities: Maintaining a positive empathetic and professional attitude towards work. Responding promptly to customer queries. Demonstrate ownership to resolve challenging customer issues, escalating whenever required. Communicating with customer through various channels (Emails & Calls). Acknowledging and resolving customer complaints. Job Types: Full-time, Permanent, Fresher Pay: ₹13,600.00 - ₹14,200.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Application Question(s): Where do you live in dehradun? What is your date of birth? Education: Higher Secondary(12th Pass) (Preferred) Language: English (Preferred) Work Location: In person
1. Required (Must Have) skills: Good Communication skills (Written & Verbal). Ability to communicate correctly and clearly with all customers. Good comprehension skills- Ability to clearly understand and state the customer’s issue’s. Quick decision maker and fast learner. Proactively establish and maintain effective working team relationships with leaders. Organized and team player. Ability to stay calm when customers are stressed or upset. Ability to use a desktop computer system. Must have, basic computer knowledge (Basic excel and Ms-word) With Typing speed of 25 to 30 wpm. 2. Roles and responsibilities: Maintaining a positive empathetic and professional attitude towards work. Responding promptly to customer queries. Demonstrate ownership to resolve challenging customer issues, escalating whenever required. Communicating with customer through various channels (Emails & Calls). Acknowledging and resolving customer complaints. Job Types: Full-time, Permanent, Fresher Pay: ₹13,600.00 - ₹14,200.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Application Question(s): Where do you live in dehradun? What is your date of birth? Education: Higher Secondary(12th Pass) (Preferred) Language: English (Preferred) Work Location: In person
Good English communication, Immediate joiner Job Types: Full-time, Permanent, Fresher Pay: ₹13,618.00 - ₹14,200.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Ability to commute/relocate: Sahstradhara, Dehradun, Uttarakhand: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): Where do you live in dehradun? What is your current location? What is your date of birth? Language: English (Preferred) Work Location: In person
Good English communication, Immediate joiner Job Types: Full-time, Permanent, Fresher Pay: ₹13,618.00 - ₹14,200.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Ability to commute/relocate: Sahstradhara, Dehradun, Uttarakhand: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): Where do you live in dehradun? What is your current location? What is your date of birth? Language: English (Preferred) Work Location: In person
Job Title: Team Leader/ ATL Job Description: We are seeking a Team Leader to manage a team of 20-25 associates, ensuring daily operational goals are met and providing excellent customer experience. The role involves handling escalations, motivating the team, evaluating performance, and addressing operational issues. Roles and Responsibilities: Lead and motivate a team to achieve operational targets Handle customer escalations and provide timely resolutions Monitor performance and conduct regular evaluations Plan team schedules and resources Manage customer complaints and escalation calls when needed Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Rotational shift Application Question(s): What is your current location dehradun ? Experience: TL Inbound: 1 year (Preferred) Work Location: In person
Calls and emails, Inbound Operations Job Types: Full-time, Permanent, Fresher Pay: ₹13,600.00 - ₹15,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Rotational shift Application Question(s): What is your current location in dehradun? What is your date of birth? Are you pursuing any education? If yes, kindly elaborate Language: English (Preferred) Location: Sahstradhara, Dehradun, Uttarakhand (Preferred) Work Location: In person
Calls and emails, Inbound Operations Job Types: Full-time, Permanent, Fresher Pay: ₹13,600.00 - ₹15,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Rotational shift Application Question(s): What is your current location in dehradun? What is your date of birth? Are you pursuing any education? If yes, kindly elaborate Language: English (Preferred) Location: Sahstradhara, Dehradun, Uttarakhand (Preferred) Work Location: In person
About Firstcry: FirstCry is India’s leading and Asia's largest e-commerce company in the kids and babies shopping sector, established in 2010 by Supam Maheshwari and Amitava Saha, headquartered in Pune.With more than 25 million customers in the domestic and international markets and 6000+ employees Job Profile: Customer Service- Taking care of customer queries and concerns through calls and emails. English communication is compulsory Job Types: Full-time, Permanent, Fresher Pay: ₹13,618.00 - ₹15,000.00 per month Benefits: Commuter assistance Health insurance Paid sick time Provident Fund Application Question(s): Where is your current location in dehradun? Are you pursuing education? Please specify What is your date of birth? Language: English (Required) Work Location: In person
About Firstcry: FirstCry is India’s leading and Asia's largest e-commerce company in the kids and babies shopping sector, established in 2010 by Supam Maheshwari and Amitava Saha, headquartered in Pune.With more than 25 million customers in the domestic and international markets and 6000+ employees Job Profile: Customer Service- Taking care of customer queries and concerns through calls and emails. English communication is compulsory Job Types: Full-time, Permanent, Fresher Pay: ₹13,618.00 - ₹15,000.00 per month Benefits: Commuter assistance Health insurance Paid sick time Provident Fund Application Question(s): Where is your current location in dehradun? Are you pursuing education? Please specify What is your date of birth? Language: English (Required) Work Location: In person
Tele Sales Freshers Candidate must be comfortable in- Tamil and Marathi Selling company products through Calling Telephonic calls Job Types: Full-time, Permanent, Fresher Pay: ₹22,589.00 - ₹25,000.00 per month Benefits: Health insurance Life insurance Provident Fund Application Question(s): The job location is near Pune station- Other landmarks (Shivajinagar, Vishrantwadi, yerwada dhanori). Hope you are comfortable with the given location? Please mention your DOB Language: Tamil (Preferred) Marathi (Preferred) Work Location: In person Speak with the employer +91 7417556955
Job Title: Team Leader/ ATL We are seeking a Team Leader to manage a team of 20-25 associates, ensuring daily operational goals are met and providing excellent customer experience. The role involves handling escalations, motivating the team, evaluating performance, and addressing operational issues. Managing team of Operation executives and meeting Operations Targets and KRA, alongside assisting in meeting day to day Operational Requirements. Roles and Responsibilities: Lead and motivate a team to achieve operational targets Handle customer escalations and provide timely resolutions Monitor performance and conduct regular evaluations Identify and address process gaps Ensure adherence to company policies and procedures Plan team schedules and resources Manage customer complaints and escalation calls when needed Job Type: Full-time Pay: ₹24,000.00 - ₹30,000.00 per month Benefits: Health insurance Provident Fund Application Question(s): What us your Date Of Birth? What is your current location in Dehradun How many years of experience you hold as Team Lead Education: Bachelor's (Preferred) Work Location: In person
About Firstcry: FirstCry is India’s leading and Asia's largest e-commerce company in the kids and babies shopping sector, established in 2010 by Supam Maheshwari and Amitava Saha, headquartered in Pune.With more than 25 million customers in the domestic and international markets and 6000+ employees Job Profile: Customer Service- Taking care of customer queries and concerns through calls and emails. Skills req English communication, Typing speed of 25 WPM, good computer knowledge Job Types: Full-time, Permanent, Fresher Pay: ₹13,000.00 - ₹14,000.00 per month Benefits: Health insurance Provident Fund Application Question(s): Where is your current location? Mention your date of birth Experience: Team management: 1 year (Preferred) Language: English (Preferred) Location: Sahstradhara, Dehradun, Uttarakhand (Preferred) Work Location: In person
About Firstcry: FirstCry is India’s leading and Asia's largest e-commerce company in the kids and babies shopping sector, established in 2010 by Supam Maheshwari and Amitava Saha, headquartered in Pune.With more than 25 million customers in the domestic and international markets and 6000+ employees Job Profile: Customer Service- Taking care of customer queries and concerns through calls and emails. Skills req English communication, Typing speed of 25 WPM, good computer knowledge Job Types: Full-time, Permanent, Fresher Pay: ₹13,000.00 - ₹14,000.00 per month Benefits: Health insurance Provident Fund Application Question(s): Where is your current location? Mention your date of birth Experience: Team management: 1 year (Preferred) Language: English (Preferred) Location: Sahstradhara, Dehradun, Uttarakhand (Preferred) Work Location: In person
Interview Timing: Anytime before 4:30 PM Interview Venue: Firstcry Office, 4th Floor, Plot no 21, IT Park, Sahastradhara Road, Dehradun, UK. About Firstcry: FirstCry is India’s leading and Asia's largest e-commerce company in the kids and babies shopping sector, established in 2010 by Supam Maheshwari and Amitava Saha, headquartered in Pune. With more than 25 million customers in the domestic and international markets and 6000+ employees Job Profile: Customer Service- taking care of customer queries and concerns through calls and emails. Job Types: Full-time, Permanent Pay: ₹13,618.00 - ₹14,200.00 per month Benefits: Health insurance Provident Fund Application Question(s): Where do you live in dehradun? Mention your date of birth. Are you pursuing any education ? If yes then kindly elaborate Education: Higher Secondary(12th Pass) (Preferred) Shift availability: Day Shift (Preferred) Work Location: In person
Interview Timing: Anytime before 4:30 PM Interview Venue: Firstcry Office, 4th Floor, Plot no 21, IT Park, Sahastradhara Road, Dehradun, UK. About Firstcry: FirstCry is India’s leading and Asia's largest e-commerce company in the kids and babies shopping sector, established in 2010 by Supam Maheshwari and Amitava Saha, headquartered in Pune. With more than 25 million customers in the domestic and international markets and 6000+ employees Job Profile: Customer Service- taking care of customer queries and concerns through calls and emails. Job Types: Full-time, Permanent Pay: ₹13,618.00 - ₹14,200.00 per month Benefits: Health insurance Provident Fund Application Question(s): Where do you live in dehradun? Mention your date of birth. Are you pursuing any education ? If yes then kindly elaborate Education: Higher Secondary(12th Pass) (Preferred) Shift availability: Day Shift (Preferred) Work Location: In person
Overview We are seeking a motivated and dynamic Telemarketer to join our growing team. The ideal candidate will have a passion for sales and the ability to communicate effectively with potential clients. Responsibilities Fluent in TAMIL Good communication skills Conduct outbound calls to prospective clients to promote products and services. Maintain accurate records of calls made and follow up on potential leads. Engage in meaningful conversations with clients to understand their needs and provide tailored solutions. Collaborate with the sales team to develop effective strategies for lead generation. Achieve daily and weekly targets while maintaining a high level of customer satisfaction. Provide feedback on customer responses to help improve marketing strategies. Job Types: Full-time, Permanent Pay: ₹270,000.00 - ₹300,000.00 per year Benefits: Health insurance Provident Fund Language: Tamil (Preferred) Work Location: In person
As a Tele Sales Associate based in Pune, you will play a crucial role in our sales team. We are looking for individuals fluent in Telugu who can effectively communicate with potential clients. Whether you are a fresher or have up to 2 years of experience, you are welcome to apply for this position. Your key responsibilities will include convincing potential clients, working collaboratively with your team, and demonstrating a strong work ethic. The ideal candidate will possess excellent interpersonal skills and a strong drive to achieve sales targets. This is a full-time, permanent position with benefits such as health insurance and provident fund. You will be working day shifts with the opportunity for a performance bonus. Fluency in Telugu and experience in tele sales are required for this role. The work location is in person, providing you with the opportunity to engage directly with clients and team members.,
JOB DESCRIPTION: TEAM LEADER - This profile requires an Individual to handle a team of 20-25 associates and effectively manage them. You will also be required to address, drive and handle the daily operational matrices and keep the team motivated to provide excellent customer experience. Job specifications 1.Required (Must Have) skills: Good in both Verbal and Written communication. Highly motivated and self driven. Should also keep the team motivated. Should have sense of ownership and good with time management. Should be a Team player with excellent Interpersonal skills. Able to derive and drive daily operational matrices for the team. Quick decision maker and fast learner. Should be result oriented and be able to deliver within the timeline. To be data driven with strong analytical thinking. With Typing speed of 25 to 30 wpm. Adaptable to change in the work environment. Experience with hiring and recruitment. Roles and responsibilities: Handling customer escalation and comfortable working in dynamic operations Maintaining a positive empathetic and professional attitude towards work. Keep the team motivated. Set daily operational goals for the team to achieve. Evaluate and access any process gaps and help fix them. Conduct performance evaluation for the team as per the set KPIs. Derive and execute an action plan for users with performance issues. Manage people effectively. Provide coaching and feedback to the required teams members. Monitors and reports daily operational issues. Planning resources and rotas for the team. Ensuring that all guidelines, policies and procedures set by the organization is followed by self and the team. Handle customer complaints and take manager level escalation call’s, whenever required with end to end closure. Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Health insurance Provident Fund Work Location: In person