Customer Care Executive

Calculation and Customer Care Executive

Role Description

This is a full-time, on-site role for a Calculation and Customer Care Executive in Kolkata. The role involves providing customer support, addressing customer inquiries, resolving issues, and ensuring customer satisfaction. Additional responsibilities include calculating and managing data as required, assisting in sales-related queries, and maintaining effective communication with clients to foster positive relationships.

Responsibilities

1. Sales follow up- Monitor the branch and online sales and update in the TIS.
2. Manage the bonus calculation of the distributors and share the data with Regional Manager & Finance
3. Understand the current and future product promotional policies, tour policy etc. and promote in the market and guide them to achieve the target.
4. Coordination for branch programs, Passport collections from tour policy achievers, collect new rank achievers Photo to publish on the website.
5. Prepare Monthly reports like (Error Reports, Return Bonus, Sales Reports, Accounts & PAN).
6. Managing Customer Service operations of Branch.
7. Collecting New Rank achievers' photo in monthly basis & submitting it to Chennai Customer Care Head Office.
8. All updates, Online & Offline joining document verification, Online orders.
9. Query related Online orders should be solved with the help of Finance & Warehouse.
10. Attending calls & solving the distributor issues.

Preferred candidate profile

• Customer Support, Customer Service, and Customer Satisfaction skills
• Strong Communication skills, both verbal and written
• Any Graduate with 2+ Years of experience
• Proficiency in MS Office, Customer support, handling and resolving customer queries, and maintaining databases

About Company

Tianjin Tianshi India Pvt. Ltd commonly known as TIENS is a Chinese Multinational Company promoting Health Care, Home Care, Personal Care and Health Care equipment's in India. We have started our operation in India since 2002, and we are a member of India China Trade Centre (ICTC) and member of Indian Direct Selling Association (IDSA). We have a branch in Chennai, Delhi, Guwahati, Kolkata, Mumbai & Mohali. Marketing is one of the important aspects of our business looking forward to improving the living standards of more Indians in the future.

To know more about our company and products, please visit our company website

https://tianshiindia.co.in/

Interested candidate walk-in directly to mentioned address below or share your CV

Office Address:

Tianjin Tianshi India Pvt. Ltd

No: 2/5 A, Sarat Bose Road, Sukh Sagar Building,

3rd Floor, Kolkata 700 020.

Landmark- Minto Park Bus Stop

Walk-In Date

18th Nov (Tuesday) and 19th Nov (Wednesday)

Time- 10.30 AM to 4.30 PM