Designation: Customer support executive Company: Tianjin Tianshi India Pvt Ltd Experience: Minimum of 2 to years of experience in front-line customer service. Salary Range - INR 2 to 3 Lacs Per Annum Work Location: Kolkata, West Bengal (Work From Office, no work-from-home) ) Languages to be known: Hindi (Mandatory), Bengali, English. Education: Graduate/ Postgraduate. Interview Details: - Date: November 10, 2025 - Time: 11 AM - Venue: TIENS , No. 2/5 A, Sukh Sagar Building, Sarat Bose Road, Kolkata- 700 020 . About company: Tianjin Tianshi India Pvt. Ltd commonly known as TIENS is a Chinese Multinational Company promoting Health Care, Home Care, Personal Care and Health Care equipment's in India. We have started our operation in India since 2002 and we are a member of India China Trade Centre (ICTC) and member of Indian Direct Selling Association (IDSA). With the expansion of our business for more than seventeen years, we have set up 6 branches and more than 60 franchisees across India. Marketing is one of the important aspects of our business looking forward to improving the living standards of more Indians in the future. To know more about our company and products, please visit below our company website link, https://web-in.tiens.com/ http://www.tiens.com/ We are searching for a Customer support Executive to manage all aspects of our customers' needs, from answering phones and emails to resolving walk-in customer difficulties. Job Description: Manage phone calls and mails. Identify and assess customers needs to achieve satisfaction. Responding promptly to customer inquiries. Communicating with customers through various channels. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise. Recommend possible products to meet the customers needs. Analyze and report product malfunctions or defects in the products. Monitor customer complaints on social media and reach out to provide assistance. Inform customers about new products and its features and functionalities and updating the market and the customer with the latest promotional policies. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Meet personal/customer service team targets and call handling quotas. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keeping records of customer interactions, transactions, comments, and complaints. Follow communication procedures, guidelines and policies Maintaining a positive, empathetic, and professional attitude toward customers at all times. Gather customer feedback and share with our Product, Sales and Marketing teams Requirements and skills: Proven customer support experience or experience as a Client Service Representative. Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Regards, Elyazer 9092426680 elyazer@tianshiindia.co.in
We are hiring the candidate for "Calculation and Customer Care Executive", at our branch in Kolkata. Company Description Tianjin Tianshi India Pvt. Ltd commonly known as TIENS is a Chinese Multinational Company promoting Health Care, Home Care, Personal Care and Health Care equipment’s in India. We have started our operation in India since 2002, and we are a member of India China Trade Centre (ICTC) and member of Indian Direct Selling Association (IDSA) . To know more about our company and products, please visit below our company website link https://tianshiindia.co.in/ Role Description This is an on-site, full-time role for a Calculation and Customer Care Executive, located in Kolkata. The role involves managing customer inquiries, providing exceptional customer support and service, and ensuring customer satisfaction. The executive will also handle calculations related to sales processes, assist with resolving distributors issues efficiently, and contribute to enhancing the overall customer experience. Qualifications Customer Support, Customer Service, and Customer Satisfaction skills Strong Communication skills, both verbal and written Any Graduate with 2+ Years of experience Proficiency in MS Office, Customer support, handling and resolving customer queries, and maintaining databases Walk-In on November 7th, 2025 (Friday), Kolkata.
Tianjin Tianshi India Pvt. Ltd are welcoming a highly motivated and experienced profiles for the position of Calculation and Customer Care Executive to join our team in Kolkata . Role Description This is a full-time, on-site role for a Calculation and Customer Care Executive in Kolkata. The role involves providing customer support, addressing customer inquiries, resolving issues, and ensuring customer satisfaction. Additional responsibilities include calculating and managing data as required, assisting in sales-related queries, and maintaining effective communication with clients to foster positive relationships. Responsibilities Sales follow up- Monitor the branch and online sales and update in the TIS. Manage the bonus calculation of the distributors and share the data with Regional Manager & Finance Understand the current and future product promotional policies, tour policy etc. and promote in the market and guide them to achieve the target. Coordination for branch programs, Passport collections from tour policy achievers, collect new rank achievers Photo to publish on the website. Prepare Monthly reports like (Error Reports, Return Bonus, Sales Reports, Accounts & PAN). Managing Customer Service operations of Branch. Collecting New Rank achievers' photo in monthly basis & submitting it to Chennai Customer Care Head Office. All updates, Online & Offline joining document verification, Online orders. Query related Online orders should be solved with the help of Finance & Warehouse. Attending calls & solving the distributor issues. Preferred candidate profile Customer Support, Customer Service, and Customer Satisfaction skills Strong Communication skills, both verbal and written Any Graduate with 2+ Years of experience Proficiency in MS Office, Customer support, handling and resolving customer queries, and maintaining databases About Company Tianjin Tianshi India Pvt. Ltd commonly known as TIENS is a Chinese Multinational Company promoting Health Care, Home Care, Personal Care and Health Care equipment's in India. We have started our operation in India since 2002, and we are a member of India China Trade Centre (ICTC) and member of Indian Direct Selling Association (IDSA). We have a branch in Chennai, Delhi, Guwahati, Kolkata, Mumbai & Mohali. Marketing is one of the important aspects of our business looking forward to improving the living standards of more Indians in the future. To know more about our company and products, please visit our company website https://tianshiindia.co.in/ Interested candidate walk-in directly to mentioned address below or share your CV Office Address: Tianjin Tianshi India Pvt. Ltd No: 2/5 A, Sarat Bose Road, Sukh Sagar Building, 3rd Floor, Kolkata 700 020. Landmark- Minto Park Bus Stop Walk-In Date 18th Nov (Tuesday) and 19th Nov (Wednesday) Time- 10.30 AM to 4.30 PM
Designation: Customer support executive Company: Tianjin Tianshi India Pvt Ltd Experience: Minimum of 2 to years of experience in front-line customer service. Salary Range - INR 2 to 3 Lacs Per Annum Work Location: Kolkata, West Bengal (Work From Office, no work-from-home) ) Languages to be known: Hindi (Mandatory), Bengali, English. Education: Graduate/ Postgraduate. Interview Details: - Date: November 10, 2025 - Time: 11 AM - Venue: TIENS , No. 2/5 A, Sukh Sagar Building, Sarat Bose Road, Kolkata- 700 020 . About company: Tianjin Tianshi India Pvt. Ltd commonly known as TIENS is a Chinese Multinational Company promoting Health Care, Home Care, Personal Care and Health Care equipment's in India. We have started our operation in India since 2002 and we are a member of India China Trade Centre (ICTC) and member of Indian Direct Selling Association (IDSA). With the expansion of our business for more than seventeen years, we have set up 6 branches and more than 60 franchisees across India. Marketing is one of the important aspects of our business looking forward to improving the living standards of more Indians in the future. To know more about our company and products, please visit below our company website link, https://web-in.tiens.com/ http://www.tiens.com/ We are searching for a Customer support Executive to manage all aspects of our customers' needs, from answering phones and emails to resolving walk-in customer difficulties. Job Description: Manage phone calls and mails. Identify and assess customers needs to achieve satisfaction. Responding promptly to customer inquiries. Communicating with customers through various channels. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise. Recommend possible products to meet the customers needs. Analyze and report product malfunctions or defects in the products. Monitor customer complaints on social media and reach out to provide assistance. Inform customers about new products and its features and functionalities and updating the market and the customer with the latest promotional policies. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Meet personal/customer service team targets and call handling quotas. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keeping records of customer interactions, transactions, comments, and complaints. Follow communication procedures, guidelines and policies Maintaining a positive, empathetic, and professional attitude toward customers at all times. Gather customer feedback and share with our Product, Sales and Marketing teams Requirements and skills: Proven customer support experience or experience as a Client Service Representative. Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Regards, Elyazer 9092426680 elyazer@tianshiindia.co.in
Company Description We, Tianjin Tianshi India Pvt. Ltd commonly known as TIENS INDIA, promoting Health Care, Home Care, Personal Care and Health Care equipment's in India. We have a branch in Chennai, Mumbai, Delhi, Kolkata, Guwahati and Mohali. At present, we are looking a candidate for the position of Manager- Training and Business Development at our Office in Delhi. Role Description This is a full-time, on-site role for a Training and Business Development Manager located in Delhi, OH. The role requires designing and implementing effective training programs to enhance employee performance and skill levels. The individual will be responsible for identifying and securing business opportunities, establishing long-term client relationships, and developing strategies to drive business growth. Additional responsibilities include conducting workshops, evaluating program effectiveness, collaborating with various departments, and ensuring alignment of training with business objectives. Qualifications Responsible for the establishment, formulation, implementation, and evaluation of education and training structure including course design, promotional materials, training materials for offline & online, PPT presentation files and trainer management to conduct high end business presentation and selling skill workshop to leaders. Direct and support the regions and branches to conduct the online and offline training events and activities systematically, conforming to regulatory or industry requirements. Deliver and standardize the OPP, NDO and other trainings and prepare online training calendar. Collaborate with management to identify company training needs, workshops, individual training sessions and helping team members develop their training skills. Organize participation in training, meetings, seminars, conferences, plan & organize the large events and promote the social media, increase the followers, viewers and events posters. Manage & maintain the newsletters, company's website and social media like Facebook, Instagram, you tube, LinkedIn, Twitter and other Social Media Platforms, Adhering to high ethical and professional. Work with Distributors, Leaders to provide inputs on making promotional plans, develop and coordinate with internal team for the Distributor relations, new business opportunities and setting up meetings with distributors. Plan activities and assist the distributors to realize their maximum business, Generating the leads and ensure that approved policies and objectives are fully understood by the distributor. Coordinate closely with the BD Team to ensure that Leaders and their businesses are supported. Coordinate to develop all distributors, ensure all distributors are aware of our Promotions and policies. Responsible for formulating the annual work plan and budget report of the India Branch and responsible to make a report of work summary and plan for weekly & monthly. Responsible for controlling advertising, promotion and sales aids in accordance with the annual marketing plan, prepare marketing support materials and Printing and any other task or additional task assigned by supervisor. Plan, organize, lead, and control events and activities, Recognition meets, Growth Meets, Business building seminar, Convention, Anniversary celebrations and incentive trips. Preferred candidate profile A minimum of 5-10 years of recent related professional training experience in Pharmaceutical or food nutrition, Direct Selling or any relevant industry. A minimum of 3 - 5 years of experience in training, Event Organization, Business promotion and social media. Hindi, English, any additional language, Business Knowledge, Market Research, In-depth knowledge of MS- Office and/or Google Suite, etc. Should have experience in Event Organization, Business promotion and social media. Should have experience in business development, market research and market analysis. Should have Presentation, Public Speaking, Training and Analytical skills. Should be willing to relocate to Delhi and travel to other locations. Interested candidates can share your updated CV to [HIDDEN TEXT]