Designation: Customer support executive Company: Tianjin Tianshi India Pvt Ltd Experience: Minimum of 2 to years of experience in front-line customer service. Salary Range - INR 2 to 3 Lacs Per Annum Work Location: Kolkata, West Bengal (Work From Office, no work-from-home) ) Languages to be known: Hindi (Mandatory), Bengali, English. Education: Graduate/ Postgraduate. Interview Details: - Date: November 10, 2025 - Time: 11 AM - Venue: TIENS , No. 2/5 A, Sukh Sagar Building, Sarat Bose Road, Kolkata- 700 020 . About company: Tianjin Tianshi India Pvt. Ltd commonly known as TIENS is a Chinese Multinational Company promoting Health Care, Home Care, Personal Care and Health Care equipment's in India. We have started our operation in India since 2002 and we are a member of India China Trade Centre (ICTC) and member of Indian Direct Selling Association (IDSA). With the expansion of our business for more than seventeen years, we have set up 6 branches and more than 60 franchisees across India. Marketing is one of the important aspects of our business looking forward to improving the living standards of more Indians in the future. To know more about our company and products, please visit below our company website link, https://web-in.tiens.com/ http://www.tiens.com/ We are searching for a Customer support Executive to manage all aspects of our customers' needs, from answering phones and emails to resolving walk-in customer difficulties. Job Description: Manage phone calls and mails. Identify and assess customers needs to achieve satisfaction. Responding promptly to customer inquiries. Communicating with customers through various channels. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise. Recommend possible products to meet the customers needs. Analyze and report product malfunctions or defects in the products. Monitor customer complaints on social media and reach out to provide assistance. Inform customers about new products and its features and functionalities and updating the market and the customer with the latest promotional policies. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Meet personal/customer service team targets and call handling quotas. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keeping records of customer interactions, transactions, comments, and complaints. Follow communication procedures, guidelines and policies Maintaining a positive, empathetic, and professional attitude toward customers at all times. Gather customer feedback and share with our Product, Sales and Marketing teams Requirements and skills: Proven customer support experience or experience as a Client Service Representative. Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Regards, Elyazer 9092426680 elyazer@tianshiindia.co.in
We are hiring the candidate for "Calculation and Customer Care Executive", at our branch in Kolkata. Company Description Tianjin Tianshi India Pvt. Ltd commonly known as TIENS is a Chinese Multinational Company promoting Health Care, Home Care, Personal Care and Health Care equipment’s in India. We have started our operation in India since 2002, and we are a member of India China Trade Centre (ICTC) and member of Indian Direct Selling Association (IDSA) . To know more about our company and products, please visit below our company website link https://tianshiindia.co.in/ Role Description This is an on-site, full-time role for a Calculation and Customer Care Executive, located in Kolkata. The role involves managing customer inquiries, providing exceptional customer support and service, and ensuring customer satisfaction. The executive will also handle calculations related to sales processes, assist with resolving distributors issues efficiently, and contribute to enhancing the overall customer experience. Qualifications Customer Support, Customer Service, and Customer Satisfaction skills Strong Communication skills, both verbal and written Any Graduate with 2+ Years of experience Proficiency in MS Office, Customer support, handling and resolving customer queries, and maintaining databases Walk-In on November 7th, 2025 (Friday), Kolkata.