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Customer Care Executive

Customer Care Executive

Rentokil Initial

1 - 9 years

3 - 11 Lacs

mumbai

Posted:-1 days ago| Platform:

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Skills Required

customer relationship back office customer service customer care sales customer support epabx data entry operation excel computer handling customer queries typing telecalling reception customer handling data entry email communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Must handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience.

Pass the customer request to the concerned branch via Telephone/Email/ CCC Module - iCABS

Would be accountable for accomplishing any Assignment/Task as instructed by the Functional Reporting Authority

Would be responsible for the closure of caller requests. Needs to coordinate with the branches till a proper resolution is arrived.

Needs to achieve monthly sales collection targets

Key Result Areas:

Needs to achieve monthly sales collection targets ( >1.5 lakhs per month)

Ensure to maintain CRM quality standards in each customer communication.

Adhere to the benchmark & SOP prescribed in the training.

To Provide accurate information to all callers & resolve queries raised during the calls

Competencies (Skills essential to the role):

Attentiveness.

Excellent telephone skills

Clear communication skills

Ability to use positive language.

Time management skills and Good Typing speed

Good interpersonal skills and ability to work with internal & external team

Data Analysis

Educational Qualification / Other Requirement:

Graduation

Liking for Telesales

Role Type / Key working relationships:

Individual Contributor

Internal team

External stakeholders

What can you expect from RPCI?

Our values lie at the core of our mission and vision. We believe that it s our people who

make our company what it is. We believe in:

Service

Relationships

Teamwork

Responsibility

DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace

welcoming to people of all backgrounds.

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Customer Care Executive