Excellent communication: Possess outstanding verbal and written communication skills. This includes active listening, clear articulation, and the ability to explain complex information in simple terms.
Problem-solving: Have strong analytical and critical thinking skills to evaluate customer issues and find effective solutions.
Patience and empathy: Demonstrate patience, emotional intelligence, and a genuine, empathetic approach, especially when dealing with frustrated or upset customers.
Product knowledge: Maintain an in-depth, expert-level knowledge of the company’s products, services, and policies.
Adaptability and multitasking: Be able to manage multiple inquiries simultaneously in a fast-paced environment and adjust to a variety of customer personalities.
Computer proficiency: Be comfortable and proficient with basic computer software and tools, including CRM systems, ticketing software, and Microsoft Office Suite.
Educational background: A high school diploma or equivalent is generally the minimum requirement. For more specialized or senior roles, some college education or relevant certification may be preferred.
Experience: Prior customer-facing experience in a corporate or call center environment is often preferred,

Job Types: Full-time, Permanent, Fresher

Pay: ₹12,082.75 - ₹24,122.86 per month

Benefits:

Cell phone reimbursement
Food provided
Health insurance
Leave encashment
Paid time off

Education:

Higher Secondary(12th Pass) (Preferred)

Language:

Telugu (Required)
English (Required)
Hindi (Required)

Location:

Hyderabad, Telangana (Required)

Shift availability:

Day Shift (Required)
Night Shift (Required)

Work Location: In person

Speak with the employer
+91 8076766874

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