Customer Care Executive

Shield Autoglass

0 - 5 years

1 - 2 Lacs

gurugram

Posted:-1 days ago| Platform:

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Skills Required

customer service outbound calling product service problem solving call center inbound calling communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

We require calling executive who are in south language .

Key Responsibilities

Assisting to Customer Queries as per the process of the organization
Effectively handling all calls through all customer processes & facilitate conversion
Handling large volume of inbound and outbound calls of customer in timely manner and provide solution / guidance to customer queries
Handling customer enquiries following all defined sops for all WE products & services
Identify opportunities to improve customer service processes and contribute to team initiatives.
Maintain accurate records of customer interactions and follow up as necessary.
Must have worked in a domestic/international call centre with experience of working on dialer software
Provide product/service information and assist customers with their needs.
Resolve customer issues by coordinating with relevant departments and ensuring a satisfactory outcome.
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

Qualifications

Previous experience in customer service or a related field is preferred.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to work effectively in a team-oriented environment.
Proficiency in using customer service software and tools.
Location: [Insert Location]
Employment Type: [Full-Time/Part-Time]
Rotational Day Shift || Once a week basis predecided roaster

Experience

Qualification

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