Email Support Executive

0 - 31 years

1 Lacs

Posted:2 days ago| Platform: Apna logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Responding to customer inquiries: Providing prompt, clear, and accurate responses to customer questions via email and chat. Resolving customer issues: Troubleshooting and resolving customer problems, aiming for first-contact resolution and high customer satisfaction. Managing multiple interactions: Handling a high volume of emails and chat conversations concurrently, prioritizing based on urgency and importance. Documenting interactions: Maintaining detailed records of customer interactions and solutions for future reference and reporting. Collaborating with internal teams: Working with other departments (e.g., technical support, product development) to address complex issues and escalate when necessary. Gathering customer feedback: Collecting feedback on customer experiences to identify areas for improvement in products, services, and the support process. Providing product/service information: Offering accurate and helpful information about products and services to customers. Maintaining a positive and professional tone: Ensuring all communication is courteous, respectful, and reflects the brand's image. Utilizing customer support software: Proficiency in using customer relationship management (CRM) systems, ticketing systems, and other relevant software.

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