Email Support Executive

0 years

2 - 3 Lacs

Posted:1 day ago| Platform: SimplyHired logo

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Skills Required

Work Mode

On-site

Job Type

Full Time

Job Description

  • Key Responsibilities:
  • Handle escalated customer queries and complaints through calls and emails professionally and efficiently.
  • Ensure timely resolution of service requests within defined TAT and SLA.
  • Act as a point of contact for difficult or high-priority customer cases.
  • Guide, support, and mentor junior team members to enhance performance and service quality.
  • Maintain accurate logs and documentation of customer interactions in CRM systems.
  • Coordinate with internal departments to resolve escalated issues and ensure seamless customer experience.
  • Analyze recurring challenges and provide feedback to management for process enhancements.
  • Maintain adherence to compliance, audit, and quality standards as per Yes Bank policies.
  • Contribute to meeting team targets for CSAT, productivity, quality, and operational KPIs.

MALE CANDIDATES ONLY

Job Types: Full-time, Fresher

Pay: ₹18,000.00 - ₹30,000.00 per month

Work Location: In person

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