Education Matters

29 Job openings at Education Matters
Social Media Optimizer (SMO) – DM Lead Conversion Specialist Chennai,Tamil Nadu,India 1 years Not disclosed On-site Full Time

About the Job We are looking for a Social Media Optimizer (SMO) who can manage social media platforms and actively convert leads through Direct Messages (DMs) . The candidate should have at least 1 year of experience working in a personal branding agency or a digital marketing agency and should have basic knowledge of sales and lead handling. Location: On-site (Chennai) Key Responsibilities Plan, create, and manage engaging content across Instagram, Facebook, LinkedIn, and WhatsApp . Handle DM conversations efficiently and convert potential leads into paying customers. Set up Manychat automations and also handle manual DM lead follow-ups. Optimize social media profiles and posts to improve visibility and lead generation. Strategically engage with followers through comments, stories, and DM to build relationships. Respond quickly to inbound leads and nurture them till closure. Track, update, and maintain a lead sheet or CRM with detailed follow-up status. Regularly report DM conversion rates and lead performance. Qualifications Bachelor’s degree in Marketing, Communications, or related field. Knowledge of CRM tools like Google Sheets, Notion, or Hubspot is a bonus. Experience working with personal brands or creators is an advantage. Eligibility Minimum 1 year of experience working in a personal branding company or a digital marketing agency. Prior experience in handling DMs and converting social media leads is preferred. Basic understanding of sales funnels, customer needs, and closing techniques. Required Skills Strong chat-based communication skills (friendly + persuasive tone). Ability to build trust, handle objections, and close sales via DM. Good understanding of Instagram & Facebook growth strategies. Basic sales knowledge – should know about lead conversion steps and customer journey. Familiarity with Manychat, Auto DM setups, and lead tracking tools . Canva / basic design skills are a plus. Consistent and timely in following up leads. Must-Have Soft Skills Empathy and patience in conversations. Proactiveness in handling leads without reminders. Strong listening and problem-solving ability. Ability to balance friendly chats with professional selling. Show more Show less

Inside Sales Representative Chennai 0 - 2 years INR 1.44 - 2.16 Lacs P.A. Work from Office Full Time

Key Responsibilities Make outbound calls and respond to inbound inquiries to generate qualified leads Excellent communication skills in English and Tamil Experience in education sales Follow up on leads generated through marketing campaigns

Inside Sales Representative Chennai 0 - 2 years INR 1.92 - 2.16 Lacs P.A. Work from Office Full Time

Responsibilities: Make outbound calls and respond to inbound inquiries to generate qualified leads. Excellent communication skills in English and Tamil Experience in education sales is a plus.

Senior Admissions Counselor UK, Ireland Hyderabad,Telangana,India 5 years None Not disclosed On-site Full Time

Location: Hyderabad (On-site) Type: Full time Experience: 5+ Years (6-10 years preferred) About Us Education Matters, established in 2003, is a professional international education consulting company based in Chennai, South India, with a company-owned office in Hyderabad. The company integrates education and career counseling into a unified vision. Our Work is appreciated by PM Narendra Modi and HM The Queen of England. Role Description We are looking for a passionate and experienced Senior Admissions Counselor - UK & IRELAND to join our Hyderabad Team. This role involves providing education and career counseling, student admission guidance, communicating with clients, delivering exceptional customer service, and facilitating the admissions process tailored to the UK & Ireland education systems. He/ She must front-end course shortlisting and student visa processing for our clients. Ideal candidate must have 5+ years of industry work experience Responsibilities Front-end course and university shortlisting for the UK and Ireland Handle student profiling, SOP review , and documentation support Guide students through the entire admissions and student visa process Maintain strong client relationships through prompt and effective communication Provide personalized education and career counseling Stay updated with changes in university guidelines and visa policies Requirements Minimum 5 years of experience in international education counseling; 6 –10 years preferred Proven track record in UK & Ireland admissions counseling Excellent interpersonal and communication skills Strong customer service orientation and consultative sales skills Bachelor’s degree in Education, Counseling, or a related field (preferred) Strong organizational and time-management skills Team Education Matters!! +91 9150050355

Senior Admissions Counselor UK, Ireland Chennai,Tamil Nadu,India 0 years None Not disclosed On-site Full Time

Company Description Education Matters, established in 2003, is a leading international education consulting company with an inspirational approach to the world of learning. We successfully integrate education and career counseling into a unified vision. Our head office is in Chennai, South India, with a company-owned office in Hyderabad. Our work has received appreciation from prominent figures, including PM Narendra Modi and HM The Queen of England. Role Description This is a full-time on-site role for a Senior Admissions Counselor UK, Ireland, located in Chennai. The Senior Admissions Counselor will be responsible for guiding students through the admissions process, offering personalized counseling sessions, handling customer inquiries, promoting educational programs, and collaborating with educational institutions in the UK and Ireland. The counselor will also ensure a seamless customer service experience, engage in sales activities, and maintain records. Qualifications Strong Interpersonal Communication and Communication skills Customer Service and Sales experience Background in Education Excellent organizational and record-keeping abilities Ability to work effectively in a team environment Experience in international education consulting is a plus Bachelor's degree in Education, Counseling, or related field

HR Recruiter hyderabad,telangana,india 4 years None Not disclosed On-site Full Time

Location: Hyderabad Employment Type: Full-Time About the Role We are seeking a motivated and detail-oriented HR Recruiter and Admin Officer to join our team. This role goes beyond recruitment, encompassing administrative work, performance evaluation reporting, event coordination, and digital activity management . The ideal candidate will be organized, people-focused, and digitally savvy, with a passion for building strong employee and candidate experiences. Key Responsibilities Recruitment & Talent Acquisition Manage the end-to-end recruitment cycle: sourcing, screening, interviewing, and onboarding. Build strong candidate pipelines through job portals, referrals, LinkedIn, and networking. Work with EM Leadership team to understand staffing needs and ensure timely closures. Maintain recruitment dashboards, reports, and candidate databases. HR Operations & Administration Handle HR documentation, employee records, and compliance requirements. Prepare HR-related letters, reports, and presentations. Manage and monitor employee attendance and leave records. Assist in day-to-day HR operations and address employee queries promptly. Performance Evaluation & Reporting Coordinate and facilitate the performance appraisal process across teams. Compile, analyse, and present performance evaluation data and insights. Support leadership team in preparing review reports and feedback summaries. Track performance improvement plans and monitor progress. Event Coordination (Study Abroad & Engagement) Plan and execute study abroad information sessions, workshops, and student engagement activities. Collaborate with academic counsellors and external partners for event logistics. Manage event communications, registrations, and participation tracking. Ensure seamless execution of events in both online and offline formats. Digital Activities & Employer Branding Manage HR digital platforms including job portals, HRMS, LinkedIn, and career page. Drive HR-related digital campaigns, social media announcements, and employer branding initiatives. Optimize job postings and digital content using SEO techniques to boost visibility. Track and analyse recruitment metrics, digital engagement, and campaign performance. Manage digital activities to increase Student’s participation in events(Online, On-campus, In person). Required Skills & Qualifications Bachelor’s degree in Human Resources, Business Administration, or related field. 2–4 years of experience in HR, recruitment, or coordination roles. Strong communication and interpersonal skills. Proficiency in MS Office, HRMS tools, and digital platforms. Ability to work independently as well as collaboratively in a team.

Inside Sales Representative nungambakkam high road, chennai, tamil nadu 3 years INR 1.92 - 2.16 Lacs P.A. On-site Full Time

Job Title: Inside Sales Representative – Education Matters Location: Chennai, On-site Employment Type: Full-time Job Summary: We are looking for a dynamic Inside Sales Representative to join our team. The role involves counseling students on study abroad opportunities, managing leads, and ensuring smooth coordination between students, parents, and internal teams to maximize conversions. Key Responsibilities: Handle inbound/outbound calls, emails, and WhatsApp inquiries from students and parents. Counsel students on study abroad options (US, UK, Canada, Australia, and other destinations). Follow up with leads to maximize inquiry-to-application conversions. Build and maintain strong student and parent relationships. Stay updated on international education markets, universities, and courses. Coordinate with counseling/admissions teams for seamless application processing. Maintain lead records and sales reports using CRM tools. Requirements: Bachelor’s degree (preferred in Business, Marketing, or related field). 0–3 years of experience in inside sales/tele-sales/student counseling (education sector preferred). Excellent communication and interpersonal skills. Strong persuasion and negotiation abilities. Ability to work under targets and deadlines. Proficiency in MS Office and CRM software. What We Offer: Training and career development opportunities. Opportunity to work with global education partners. Job Type: Full-time Pay: ₹16,000.00 - ₹18,000.00 per month Work Location: In person Speak with the employer +91 9150050355

Student Counsellor vijayawada, andhra pradesh 0 years INR 1.8 - 2.4 Lacs P.A. On-site Full Time

Job Title: Abroad Education Counsellor Job Summary The Abroad Education Counsellor will be responsible for guiding and assisting students who wish to pursue higher education overseas. This role involves providing accurate information about international universities, courses, admission procedures, visa processes, and career prospects. The counsellor will serve as a trusted advisor to students and their families, ensuring a smooth and informed decision-making process. Key Responsibilities Counsel students on study options abroad, including courses, universities, eligibility, and career opportunities. Evaluate student profiles and guide them in selecting suitable countries, universities, and courses based on their academic background, financial capacity, and career goals. Provide detailed guidance on admission processes, documentation requirements, application deadlines, and scholarship opportunities. Assist students in preparing for language proficiency tests such as IELTS, TOEFL, PTE, etc. Support students with visa documentation and interview preparation for countries like United States, United Kingdom, Canada, Australia, New Zealand, Germany, etc. Maintain up-to-date knowledge of changing immigration policies, university admission guidelines, and educational trends. Organize seminars, workshops, and presentations in schools/colleges to promote study abroad programs. Build and maintain strong relationships with students, parents, universities, and other stakeholders. Keep accurate records of student interactions, applications, and admissions. Achieve individual and team enrollment targets. Requirements Bachelor’s degree Previous experience as an education counsellor or in student recruitment/admissions is highly desirable. Excellent communication, presentation, and interpersonal skills. Strong organizational and time-management abilities. Ability to work independently as well as part of a team. Customer-oriented mindset with problem-solving skills. Familiarity with international education systems and visa requirements. Key Competencies Student-focused approach Cultural awareness and sensitivity Sales and target-driven attitude Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Work Location: In person

Student Counsellor vijayawāda 0 years INR 1.8 - 2.4 Lacs P.A. On-site Full Time

Job Title: Abroad Education Counsellor Job Summary The Abroad Education Counsellor will be responsible for guiding and assisting students who wish to pursue higher education overseas. This role involves providing accurate information about international universities, courses, admission procedures, visa processes, and career prospects. The counsellor will serve as a trusted advisor to students and their families, ensuring a smooth and informed decision-making process. Key Responsibilities Counsel students on study options abroad, including courses, universities, eligibility, and career opportunities. Evaluate student profiles and guide them in selecting suitable countries, universities, and courses based on their academic background, financial capacity, and career goals. Provide detailed guidance on admission processes, documentation requirements, application deadlines, and scholarship opportunities. Assist students in preparing for language proficiency tests such as IELTS, TOEFL, PTE, etc. Support students with visa documentation and interview preparation for countries like United States, United Kingdom, Canada, Australia, New Zealand, Germany, etc. Maintain up-to-date knowledge of changing immigration policies, university admission guidelines, and educational trends. Organize seminars, workshops, and presentations in schools/colleges to promote study abroad programs. Build and maintain strong relationships with students, parents, universities, and other stakeholders. Keep accurate records of student interactions, applications, and admissions. Achieve individual and team enrollment targets. Requirements Bachelor’s degree Previous experience as an education counsellor or in student recruitment/admissions is highly desirable. Excellent communication, presentation, and interpersonal skills. Strong organizational and time-management abilities. Ability to work independently as well as part of a team. Customer-oriented mindset with problem-solving skills. Familiarity with international education systems and visa requirements. Key Competencies Student-focused approach Cultural awareness and sensitivity Sales and target-driven attitude Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Work Location: In person

Career Counselor hyderabad, telangana 0 years INR 3.0 - 3.6 Lacs P.A. On-site Full Time

This is a full-time on-site role for an Career Counselor located in Hyderabad. Career Counselor will be responsible for student counseling, career counseling, academic advising, and providing education guidance. Daily tasks include meeting with students to discuss their academic and career goals, assisting with course selections, providing information on various Abroad educational programs, and supporting students in their academic journey. Qualifications Student Counseling and Career Counseling skills Academic Advising and Education skills Excellent Communication skills Ability to engage with students and provide them with guidance Experience in the Abroad Education sector is a plus Bachelor's degree Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Work Location: In person

Overseas Education Counselor hyderabad, telangana 0 years INR 2.16 - 2.4 Lacs P.A. On-site Full Time

Job description: Job Summary The Abroad Education Counselor will be responsible for guiding and assisting students who wish to pursue higher education overseas. This role involves providing accurate information about international universities, courses, admission procedures, visa processes, and career prospects. The counsellor will serve as a trusted advisor to students and their families, ensuring a smooth and informed decision-making process. Key Responsibilities Counsel students on study options abroad, including courses, universities, eligibility, and career opportunities. Evaluate student profiles and guide them in selecting suitable countries, universities, and courses based on their academic background, financial capacity, and career goals. Provide detailed guidance on admission processes, documentation requirements, application deadlines, and scholarship opportunities. Assist students in preparing for language proficiency tests such as IELTS, TOEFL, PTE, etc. Support students with visa documentation and interview preparation for countries like United States, United Kingdom, Canada, Australia, New Zealand, Germany, etc. Maintain up-to-date knowledge of changing immigration policies, university admission guidelines, and educational trends. Organize seminars, workshops, and presentations in schools/colleges to promote study abroad programs. Build and maintain strong relationships with students, parents, universities, and other stakeholders. Keep accurate records of student interactions, applications, and admissions. Achieve individual and team enrollment targets. Requirements Bachelor’s degree Previous experience as an education counselor or in student recruitment/admissions is highly desirable. Excellent communication, presentation, and interpersonal skills. Strong organizational and time-management abilities. Ability to work independently as well as part of a team. Customer-oriented mindset with problem-solving skills. Familiarity with international education systems and visa requirements. Key Competencies Student-focused approach Cultural awareness and sensitivity Sales and target-driven attitude Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Work Location: In person Report job Job Type: Full-time Pay: ₹18,000.00 - ₹20,000.00 per month Work Location: In person

Overseas Education Counselor hyderābād 0 years INR 2.16 - 2.4 Lacs P.A. On-site Full Time

Job description: Job Summary The Abroad Education Counselor will be responsible for guiding and assisting students who wish to pursue higher education overseas. This role involves providing accurate information about international universities, courses, admission procedures, visa processes, and career prospects. The counsellor will serve as a trusted advisor to students and their families, ensuring a smooth and informed decision-making process. Key Responsibilities Counsel students on study options abroad, including courses, universities, eligibility, and career opportunities. Evaluate student profiles and guide them in selecting suitable countries, universities, and courses based on their academic background, financial capacity, and career goals. Provide detailed guidance on admission processes, documentation requirements, application deadlines, and scholarship opportunities. Assist students in preparing for language proficiency tests such as IELTS, TOEFL, PTE, etc. Support students with visa documentation and interview preparation for countries like United States, United Kingdom, Canada, Australia, New Zealand, Germany, etc. Maintain up-to-date knowledge of changing immigration policies, university admission guidelines, and educational trends. Organize seminars, workshops, and presentations in schools/colleges to promote study abroad programs. Build and maintain strong relationships with students, parents, universities, and other stakeholders. Keep accurate records of student interactions, applications, and admissions. Achieve individual and team enrollment targets. Requirements Bachelor’s degree Previous experience as an education counselor or in student recruitment/admissions is highly desirable. Excellent communication, presentation, and interpersonal skills. Strong organizational and time-management abilities. Ability to work independently as well as part of a team. Customer-oriented mindset with problem-solving skills. Familiarity with international education systems and visa requirements. Key Competencies Student-focused approach Cultural awareness and sensitivity Sales and target-driven attitude Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Work Location: In person Report job Job Type: Full-time Pay: ₹18,000.00 - ₹20,000.00 per month Work Location: In person

Career Counselor hyderābād 0 years INR 3.0 - 3.6 Lacs P.A. On-site Full Time

This is a full-time on-site role for an Career Counselor located in Hyderabad. Career Counselor will be responsible for student counseling, career counseling, academic advising, and providing education guidance. Daily tasks include meeting with students to discuss their academic and career goals, assisting with course selections, providing information on various Abroad educational programs, and supporting students in their academic journey. Qualifications Student Counseling and Career Counseling skills Academic Advising and Education skills Excellent Communication skills Ability to engage with students and provide them with guidance Experience in the Abroad Education sector is a plus Bachelor's degree Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Work Location: In person

Abroad Education Counselor hyderabad 3 - 5 years INR 3.6 - 4.2 Lacs P.A. Work from Office Full Time

The Counselor will be responsible for guiding and assisting students who wish to pursue higher education overseas. This role involves providing accurate information about international universities, courses, admission procedures, visa processes

Overseas Education Sr. Counselor hyderābād 3 - 4 years INR 3.6 - 4.8 Lacs P.A. On-site Full Time

Location: Moosarambagh / T.V.Tower About the Role: We are looking for an experienced and enthusiastic Abroad Education Sr. Counsellor to guide students through their overseas education journey. The ideal candidate will provide expert advice on study destinations, courses, universities, admission procedures, and visa applications — ensuring a smooth and successful experience for every student. Key Responsibilities: * Counsel students on study opportunities in countries such as UK, Canada, Australia, Ireland, and New Zealand. * Assist students in selecting the right course and university based on their academic profile, interests, and career goals. * Provide accurate information about admission requirements, application deadlines, and documentation. * Guide students through university applications, statement of purpose (SOP), visa filing, and interview preparation. * Maintain up-to-date knowledge of international education systems, university partnerships, and visa policies. * Coordinate with universities and internal teams to ensure timely processing of applications. * Maintain regular communication with students and parents throughout the admission process. Requirements: * Bachelor’s degree (Master’s preferred) * Minimum 3–4 years of experience in overseas education counselling or a similar role. * Strong knowledge of international education systems and visa procedures. * Excellent communication, interpersonal, and presentation skills. * Customer-oriented approach with the ability to handle queries professionally. * Proficiency in MS Office and CRM tools. Job Type: Full-time Pay: ₹30,000.00 - ₹40,000.00 per month Work Location: In person

Sr. Counselor hyderābād 4 - 7 years INR 7.2 - 7.8 Lacs P.A. On-site Full Time

Job Title: Senior Abroad Education Counsellor Location: Moosarambagh / T.V.Tower Employment Type: Full-time About the Role We are seeking a highly motivated and experienced Senior Abroad Education Counsellor to guide students in achieving their dream of studying overseas. The ideal candidate will bring strong expertise in international education systems, excellent counselling skills, and proven success in handling student applications for destinations such as the UK, Canada, Australia, Ireland. Key Responsibilities Provide expert counselling to students and parents regarding overseas education opportunities. Guide students through the complete admission process including shortlisting universities, preparing applications, SOPs, and visa documentation. Maintain up-to-date knowledge of admission criteria, scholarships, visa processes, and country-specific regulations. Conduct seminars, webinars, and workshops to promote study abroad opportunities. Achieve enrolment targets and contribute to the growth of the counselling team. Mentor and support junior counsellors, ensuring best practices in student counselling. Develop strong relationships with universities, colleges, and educational partners abroad. Ensure high levels of student satisfaction and successful admission outcomes. Key Requirements Bachelor’s/Master’s degree in any field 4–7 years of experience in abroad education counselling with strong conversion track records. In-depth knowledge of international education systems, admission requirements, and visa processes. Strong communication, interpersonal, and presentation skills. Ability to handle multiple applications and deadlines efficiently. Familiarity with CRM tools and MS Office. Job Type: Full-time Pay: ₹60,000.00 - ₹65,000.00 per month Work Location: In person

Process Executive chennai, tamil nadu 2 years INR 2.4 - 3.0 Lacs P.A. On-site Full Time

Job Title: Process Executive – Abroad Education Location: Chennai, Tamilnadu Experience: 1–2 years (Freshers with strong communication can apply) Employment Type: Full-time Job Overview: We are looking for a detail-oriented and organized Process Executive to manage the end-to-end application and documentation process for students aspiring to study abroad. The ideal candidate should be familiar with international education systems, application procedures, and visa documentation for destinations such as the UK, Canada, Australia, Ireland. Key Responsibilities: * Handle the complete admission process, including application submission, document verification, offer letter follow-ups. * Coordinate with universities, students, and internal counselors to ensure smooth processing of applications. * Maintain updated knowledge of university requirements, intakes, and visa regulations. * Prepare and review documents for admissions with accuracy. * Track and update application status using CRM or other internal systems. * Provide timely updates and support to students throughout the process. * Liaise with visa teams and other departments to ensure compliance and deadlines are met. Required Skills & Qualifications: * Bachelor’s degree in any discipline * 1–2 years of experience in education consultancy or processing department (preferred). * Strong understanding of international university application and visa processes. * Excellent communication and coordination skills. * Attention to detail and strong organizational skills. * Proficiency in **MS Office, Excel, and CRM tools**. * Ability to handle multiple cases and meet deadlines. Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Work Location: In person

Costumer support Executive chennai, tamil nadu 2 years INR 2.16 - 2.4 Lacs P.A. On-site Full Time

Job Title: Customer Support Executive Location: Chennai Experience: 1–2 years (Freshers with excellent communication skills may apply) Employment Type: Full-time Job Overview: We are looking for a proactive and customer-focused Customer Support Executive** to handle customer queries, provide solutions, and ensure an excellent client experience. The ideal candidate should have strong communication skills, patience, and a problem-solving attitude Key Responsibilities: * Handle customer inquiries email, and chat in a professional manner. * Provide accurate information about products and services. * Resolve customer issues promptly and ensure high levels of customer satisfaction. * Maintain records of customer interactions and follow up on pending cases. * Escalate complex issues to the concerned department when necessary. * Work collaboratively with other teams to improve customer experience. * Meet individual and team performance targets. Required Skills & Qualifications: * Bachelor’s degree in any discipline. * Excellent verbal and written communication skills in English (and [mention local language if required]). * Strong listening, problem-solving, and interpersonal skills. * Ability to multitask and work under pressure. * Basic computer proficiency (MS Office, CRM tools, email handling). * Prior experience in customer service, call center, or client support preferred. Job Type: Full-time Pay: ₹18,000.00 - ₹20,000.00 per month Work Location: In person

Process Executive chennai 1 - 2 years INR 2.4 - 3.0 Lacs P.A. On-site Full Time

Job Title: Process Executive – Abroad Education Location: Chennai, Tamilnadu Experience: 1–2 years (Freshers with strong communication can apply) Employment Type: Full-time Job Overview: We are looking for a detail-oriented and organized Process Executive to manage the end-to-end application and documentation process for students aspiring to study abroad. The ideal candidate should be familiar with international education systems, application procedures, and visa documentation for destinations such as the UK, Canada, Australia, Ireland. Key Responsibilities: * Handle the complete admission process, including application submission, document verification, offer letter follow-ups. * Coordinate with universities, students, and internal counselors to ensure smooth processing of applications. * Maintain updated knowledge of university requirements, intakes, and visa regulations. * Prepare and review documents for admissions with accuracy. * Track and update application status using CRM or other internal systems. * Provide timely updates and support to students throughout the process. * Liaise with visa teams and other departments to ensure compliance and deadlines are met. Required Skills & Qualifications: * Bachelor’s degree in any discipline * 1–2 years of experience in education consultancy or processing department (preferred). * Strong understanding of international university application and visa processes. * Excellent communication and coordination skills. * Attention to detail and strong organizational skills. * Proficiency in **MS Office, Excel, and CRM tools**. * Ability to handle multiple cases and meet deadlines. Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Work Location: In person

Costumer support Executive chennai 1 - 2 years INR 2.16 - 2.4 Lacs P.A. On-site Full Time

Job Title: Customer Support Executive Location: Chennai Experience: 1–2 years (Freshers with excellent communication skills may apply) Employment Type: Full-time Job Overview: We are looking for a proactive and customer-focused Customer Support Executive** to handle customer queries, provide solutions, and ensure an excellent client experience. The ideal candidate should have strong communication skills, patience, and a problem-solving attitude Key Responsibilities: * Handle customer inquiries email, and chat in a professional manner. * Provide accurate information about products and services. * Resolve customer issues promptly and ensure high levels of customer satisfaction. * Maintain records of customer interactions and follow up on pending cases. * Escalate complex issues to the concerned department when necessary. * Work collaboratively with other teams to improve customer experience. * Meet individual and team performance targets. Required Skills & Qualifications: * Bachelor’s degree in any discipline. * Excellent verbal and written communication skills in English (and [mention local language if required]). * Strong listening, problem-solving, and interpersonal skills. * Ability to multitask and work under pressure. * Basic computer proficiency (MS Office, CRM tools, email handling). * Prior experience in customer service, call center, or client support preferred. Job Type: Full-time Pay: ₹18,000.00 - ₹20,000.00 per month Work Location: In person