Customer Care Executive

CRE Responsibilities:- Coordinate with internal teams to resolve any discrepancies or issues related to billing, accounts receivable, and cash flow management. Maintain accurate records of client interactions, including phone calls, emails, and meetings. Identify opportunities to upsell/cross-sell services to existing clients based on their needs and preferences. Ensure compliance with company policies and procedures regarding billing practices. Manage billing processes for clients, ensuring timely submission of invoices and payments. Coordinate with internal teams to resolve billing discrepancies and ensure accurate financial records. Maintain a high level of accuracy in processing bills receivable, bills payable, and other financial transactions. Provide exceptional customer service by responding promptly to client queries related to billings. Ensure compliance with company policies and procedures regarding billing practices. Manage billing processes for clients, ensuring timely and accurate invoicing. Coordinate with internal teams to resolve billing discrepancies and issues. Maintain accurate records of client accounts, including ledgers and statements. Identify opportunities to improve billing efficiency and implement process improvements. Collaborate with sales team to negotiate contracts and agreements. Manage billing processes for clients, ensuring timely submission of invoices and follow-up on payments. Coordinate with internal teams to resolve any discrepancies or issues related to billing, collections, and accounts receivable. Maintain accurate records of client interactions, transactions, and payment history. Identify opportunities to improve operational efficiency and implement process improvements. Collaborate with other departments (e.g., sales, customer service) to ensure seamless communication. Manage billing processes for clients, ensuring timely submission of invoices and collection of payments. Billing Responsibilities:- Responsible for making sales order in system with complete details. Responsible for making Quotation or sales Performa of the customer Ensure stock is update correctly in system or will responsible for cross check before billing. Responsible for making bills of products. Ensure all invoices are correct before forwarding them to customers. Issue and post bills and invoices. Will responsible to forward Bill for Ready Material to customer care and in case of unavailability of Product have to forward it to Purchase coordinator. Will responsible for making sales return after taking consent with sales head. Will responsible for updating price list and and preparing price list. Responsible to keep confidential data safely and will not share any data without any guideline provided by head. Responsible for giving daily reports/status of daily work to the head. Any other task as assigned by Management as and when required.