Customer Care Executive

Job Title: Customer Support Representative – Blended Process (Voice & Non-Voice) Location: 3rd Floor, Tower-C, Unitech Business Zone, Sector-50, Gurgaon Job Type: Full-Time Shift: Rotational Shifts Job Description: We are looking for a dynamic and skilled Customer Support Representative for a Blended Process (Voice & Non-Voice) role, with a focus on providing exceptional customer service. The ideal candidate should be comfortable with handling both voice and non-voice communication channels, proficient in both Hindi and English, and ready to work in rotational shifts. The candidate should also possess excellent problem-solving skills and have prior experience of 1 to 2 years in a customer support or related role. Key Responsibilities: Voice Support: Responding to inbound calls, addressing customer inquiries, and providing resolutions in a professional and timely manner. Listening to customers' concerns, troubleshooting issues, and offering solutions while ensuring customer satisfaction. Explaining product or service features and benefits in a clear, concise manner to enhance customer understanding. Non-Voice Support: Responding to customer queries via email, chat, or other messaging platforms in a polite and professional manner. Assisting customers with order processing, billing inquiries, and product/service support. Managing and updating customer accounts, resolving technical issues, or providing information as required. Qualifications: Education: Minimum of a high school diploma; bachelor’s degree preferred. Experience: 1 to 2 years of relevant experience in a customer support role (blended voice and non-voice). Language Proficiency: Fluency in both Hindi and English (spoken and written) is essential. Ability to switch between languages effortlessly depending on customer needs. Skills & Competencies: Excellent communication and interpersonal skills. Strong listening skills and the ability to understand customer concerns effectively. Ability to manage time effectively, multi-task, and prioritize customer requests. High level of patience and empathy when dealing with customers. Proficiency in using customer support tools and software (e.g., CRM, email/chat platforms). Blended: Competitive salary and performance-based incentives. Comprehensive health insurance coverage. Opportunities for career advancement and skill development. Rotational shift allowances. Supportive and inclusive work culture.