Customer Care Executive

About NJ Group:

NJ Group is a leading player in the Indian financial services industry known for its strong distribution capabilities. Started in the year 1994 with the establishment of NJ India Invest Pvt. Ltd., the flagship company, has now diversified into various businesses and today has presence in businesses ranging from financial products distributor network, asset management, real estate, insurance broking, training & development and technology. Our rich experience in financial services, combined with executional capabilities and strong process & system orientation, has enabled us to shape a rising growth trajectory in our businesses.

Product ranges are MF, Insurance, Realty, Information Technology, Wellness, Interiors, Loan..

NJ Group is based out of Surat in Gujarat, India and has presence in 165+ locations in India, Mauritius & Dubai and has over 2500+ employees and over 49,891+ Active Advisors (Partners) associated. The total Asset Under Advice of 2,66,678 Cr. of more than 41 Lacs investors.

About NJ Asset Management:

NJ asset management is a 100% subsidiary of NJ India Invest. Its the asset management arm of the group having mutual funds business and PMS business.

It is headed by Mr. Vineet Nayyar (CEO) who has 20+ years of experience in mutual funds business. Its vision is to provide relevant products to Indian investors covering equity mutual funds, ETFs, fixed income funds and international equities and become knowledge partners with distributors and partners.

Simplicity, discipline and rules based investing will be at the core of NJ asset managements business philosophy and investment strategy.

NJ AMC’s core investment philosophy

NJ AMC uses a factor based investing approach for all its MF and PMS offerings. We currently manage over Rs. 11,000+ cr across these offerings making NJ AMC the largest factor investment firm in India. To read more about factor investing visit www.njfactorbook.com and www.njmutualfund.com.

NJ AMC is committed to this rule based active investing approach and will seek to launch products and services that are in sync with this commitment

Job Title:

1. Handle PMS-related queries and complaints received via calls.
   Deliver a customer delight experience to investors, distributors, and the sales team contacting the call center.
2. Resolve all queries within defined TAT, providing interim updates and final resolutions.
3. Identify root causes of recurring issues and submit reports for permanent resolution.
4. Call back customers whose calls were disconnected due to queue or hold time.
5. Escalate and report all queries and complaints in a timely manner.
6. Maintain and update process documents, help files, and trending FAQs on the website and internal desk.
7. Prepare various MIS reports (regulatory and non-regulatory).
8. Reach out to investors, distributors, and sales teams for operational support.
9. Share feedback to improve processes/systems to reduce incoming queries.
10. Prepare MIS reports and complete tasks assigned by superiors.
11. Keep all process documents up to date.
12. Support and assist team members in executing their tasks.

Location: