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Manpowergroup Services India
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Customer Care Executive

Customer Care Executive

Manpowergroup Services India

0 - 2 years

1 - 2 Lacs

hyderabad

Posted:1 hour ago| Platform:

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Skills Required

inbound process inbound customer service handling customer queries solving queries inbound calls convincing power complaint handling communication skills sales process selling skills telecalling customer care customer handling domestic process

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the Role:

As a Customer Support Associate Voice, you will be handling inbound voice calls (internal only, no sales targets). Your key responsibility is to assist customers with queries and ensure efficient resolution, focusing on Average Handling Time (AHT) and customer satisfaction.

Key Responsibilities:

Handle inbound customer queries over the phone.
Provide accurate and timely information and solutions.
Maintain high levels of customer satisfaction.
Adhere to company communication protocols and policies.
Collaborate with team members to ensure seamless operations.
Language Proficiency: English (common), Telugu, Hindi
Take Home INR 13,500 18,000/month

Shift Timings:

9 hours/day (including 1-hour break)
6 days/week
Rotational shifts in a 24/7 environment
Common shifts: 9 AM 5 PM, 10 AM 6 PM
Late shifts: 3 PM 12 AM, 4 PM 1 AM, 5 PM – 2 AM, 6 PM – 3 AM

Selection & Certification Process:

Interview Rounds:

HR Screening
Interview
Online English Test (AI-based)

Contact : Rathod Krishna | 7330932815

Consultant - Talent Acquisition

Hyderabad - ManpowerGroup

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