Customer Care Executive

Location:

Duration:

Stipend:

About Homeless Care Foundation

Homeless Care Foundation is a community-driven nonprofit dedicated to improving the lives of urban homeless populations through sustainable, SDG-aligned initiatives. We partner with corporates, civil society, and government stakeholders to deliver impactful programs in health, shelter, and dignity.

Role Overview

Customer Care Executive Intern

Key Responsibilities

• Handle inbound and outbound communication with beneficiaries, partners, and volunteers.
• Provide clear, empathetic, and professional responses to queries via phone, email, and social platforms.
• Assist in documenting feedback and maintaining accurate records of interactions.
• Support program teams in coordinating beneficiary services and follow-ups.
• Contribute to awareness campaigns by sharing program information with stakeholders.
• Escalate complex issues to senior staff while ensuring timely resolution

Skills & Competencies

• Excellent verbal and written communication skills in English and Hindi.
• Strong interpersonal skills with empathy and patience.
• Ability to multitask and manage time effectively.
• Basic knowledge of MS Office and digital communication tools.
• Positive attitude, adaptability, and eagerness to learn.

Eligibility

• Current students or recent graduates in Communication, Social Work, Management, or related fields.
• Prior internship or volunteering experience in customer service or social sector preferred but not mandatory.

What We Offer

• “A stipend aligned with current market benchmarks will be offered by the organization.”
• Hands-on experience in nonprofit program communication and beneficiary engagement.
• Exposure to CSR partnerships and SDG-aligned initiatives.
• Mentorship from senior program managers and communicators.
• Certificate of Internship and recommendation (based on performance).

How to Apply

Interested candidates may send their CV, details of past campaigns managed, and to hr@homelesscarefoundation.org or can directly contact us on 9625556997