Customer Care Executive

Spectra Medical India Pvt.Ltd

0 years

2 - 4 Lacs

india

Posted:1 hour ago| Platform: GlassDoor logo

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Skills Required

service resolve crm management communication training

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

Handle inbound customer calls, emails, and chats professionally.
Understand customer queries and provide accurate product/service information.
Resolve customer issues promptly and escalate complex cases when needed.
Maintain detailed records of customer interactions in CRM or call center software.
Follow up with customers to ensure satisfaction and loyalty.
Provide feedback to management regarding recurring issues or service improvements.
Adhere to quality standards, company policies, and call center protocols.

Required Skills & Qualifications

Graduate (minimum qualification)
Experience in customer service, call center, or related roles (preferred)
Excellent communication and interpersonal skills in Hindi/English/Tamil
Strong problem-solving and active listening abilities
Empathetic, patient, and customer-focused
Basic computer skills and familiarity with CRM tools
Ability to work under pressure and handle multiple tasks efficiently

Work Environment

Fixed shifts
Training will be provided on product knowledge and call handling

Application:
Interested candidates can send their resumes to sundaresan@spectramedicals.com

Job Type: Full-time

Pay: ₹200,000.00 - ₹450,000.00 per year

Work Location: In person

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