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Customer Care Executive

Customer Care Executive

FoodPe

0 - 31 years

1 - 2 Lacs

work from home

Posted:1 year ago| Platform: Apna logo

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Skills Required

coordination service chat resolve tracking inventory report packaging presentation documentation reporting reports metrics support

Work Mode

Remote

Job Type

Full Time

Job Description

Delivery Coordination: Liaise with partner restaurants and delivery service providers to ensure timely order fulfillment. Monitor ongoing deliveries and proactively address potential delays or issues. Customer Assistance: Respond to delivery-related inquiries from restaurant clients and end customers via WhatsApp, chat, or email. Resolve complaints related to food delivery, including delays, incorrect orders, or missing items, by communicating with both clients and delivery partners. Issue Resolution: Quickly assess and address delivery issues, escalating them when necessary to ensure rapid and efficient resolution. Maintain a record of recurring issues to help identify patterns and improve service. Order Tracking and Updates: Provide customers with real-time updates on order status, including ETA adjustments and any unexpected delays. Update customers on any substitutions or changes in delivery based on inventory or availability. Quality Assurance: Gather feedback from customers on delivery quality and report any issues with packaging, presentation, or handling. Collaborate with the operations team to ensure continuous improvement in delivery standards. Documentation and Reporting: Maintain detailed logs of all delivery interactions and resolutions. Generate regular reports on delivery metrics, including response times, complaint rates, and delivery accuracy. Candidates must have working laptop & internet. Sundays are working. Week Off will be given on weekdays.

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Customer Care Executive