Customer Care Executive ( Female)

Job Description – Customer Care Executive (Tile Industry)

Position: Customer Care Executive
Industry: Tiles / Ceramics / Building Material
Location: Mansarovar Garden , Ramesh Nagar

Preference: Female candidates/ Candidates within 20-25 min of Travelling within 10Km of Radius

Role Overview

The Customer Care Executive will manage customer queries related to tile products, coordinate with the sales & showroom team, support order processing, and ensure smooth customer experience. The role requires strong communication and understanding of tile specifications, sizes, finishes, and application areas.

Key Responsibilities

• Handle incoming calls, WhatsApp messages, and email inquiries from customers, dealers, and architects
• Provide accurate information on tile products, sizes, finishes, stock availability, pricing, and lead time
• Assist customers with product selection by understanding their requirements (floor, wall, parking, elevation, etc.)
• Coordinate with the warehouse team for stock checks, dispatch status, and delivery timelines
• Support the showroom team in guiding walk-in customers with product options
• Manage and update customer details, inquiry status, and follow-ups in CRM/ERP
• Coordinate sample dispatches to customers, dealers, and architects
• Address customer complaints related to delivery, quality, or installation and escalate when required
• Follow up on quotations, order confirmations, and payments as instructed
• Maintain communication with sales team regarding order progress and customer updates
• Prepare daily/weekly customer interaction reports
• Ensure high customer satisfaction by providing timely and accurate support

Skills & Competencies

• Good knowledge of tiles, sizes, finishes (glossy, matte, carving, etc.), applications, and basic installation terms
• Strong communication skills (Hindi/English)
• Customer-first approach and problem-solving ability
• Good coordination and follow-up skills
• Basic computer knowledge (Excel, WhatsApp Business, Email handling)
• Ability to multitask in a busy showroom/office environment

Qualification & Experience

• Minimum 12th pass / Graduate
• 1–3 years of experience in customer service or showroom support
• Experience in tile or building material industry preferred

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person