Customer Relationship Executive (CRE)

Job Description

Job Title: Client Relationship Manager (CRM)

Company: B.R. Ceramics
Location: Delhi, Mansarover Garden
Salary Range: 15k –20k per month
Qualification -Any Graduate
Experience: 1–3 years (freshers with strong communication skills may apply)
Gender: Female
Proximity: Candidate should reside within 30–45 minutes of travel time from the office.

About B.R. Ceramics:

B.R. Ceramics is one of India’s leading tile importers, established in 1965. With a strong PAN India dealer network and over five decades of expertise, we take pride in offering high-quality tiles and unmatched customer service. We continuously evolve with market trends, introducing innovative designs, textures, and materials to meet our clients’ ever-changing needs. Our core values of product quality and customer service continue to drive our success and reputation in the industry.

Job Overview:

The Client Relationship Manager will be responsible for maintaining strong, long-term relationships with clients and ensuring their satisfaction post-sale. The role involves consistent communication, follow-ups, query resolution, and ensuring timely service from order confirmation to payment collection. The CRM will serve as a bridge between clients and the company to maintain trust and retain long-term business relationships.

Key Responsibilities:

• Ensure all client leads and post-order requirements are handled efficiently.
• Maintain excellent after-sales service and ensure client satisfaction.
• Collect genuine feedback from clients to help improve services and products.
• Manage the complete service cycle from order confirmation to payment collection.
• Address client queries and complaints promptly and escalate issues to concerned departments when necessary.
• Provide clients with accurate information about company products and services.
• Maintain detailed records of client interactions and follow-ups.
• Proactively identify opportunities to improve client experience and retention.
• Coordinate internally to ensure smooth execution of client requirements.

Required Skills & Competencies:

• Polite and professional disposition with strong interpersonal skills.
• Excellent communication skills both verbal and written.
• Ability to handle client concerns tactfully and resolve issues efficiently.
• follow-up and accountability mindset.
• Ability to understand client needs and act accordingly.
• Proactive, reliable, and always available for client coordination.
• Thorough knowledge of company products and services.
• Strong organizational and multitasking skills.
• Basic computer proficiency (MS Excel, Google sheets, Email communication, etc.)

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person