Customer Care Executive ( Female)

Job Title: Customer Executive ( Female )
Location: M.G Bakers Pvt LTD. ( Nik Bakers )

Job Summary:
We are looking for a proactive and customer-oriented Customer Executive to join our team. The role involves handling incoming calls, addressing customer queries, and managing email communication to ensure excellent customer service.

Key Responsibilities:

• Handle incoming customer calls promptly and professionally.
• Answer customer queries related to products, services, and orders.
• Respond to customer emails in a clear, polite, and timely manner.
• Maintain records of customer interactions and feedback.
• Coordinate with internal departments (operations, sales, outlets) to resolve customer issues.
• Ensure customer satisfaction by providing accurate information and effective solutions.
• Assist in improving customer support processes by sharing feedback and insights.

Requirements:

• Graduate (any discipline); preference for candidates with experience in customer service.
• Excellent verbal and written communication skills.
• Good email etiquette and ability to draft professional responses.
• Strong problem-solving skills and a customer-first attitude.
• Ability to multitask and handle pressure in a fast-paced environment.
• Basic computer knowledge (MS Office, email handling).

Perks & Benefits:

• Competitive salary .
• Opportunity to work with a growing and reputed brand.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Food provided
• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person