Customer Care Executive

DIYA GREENCITY PRIVATE LIMITED

Salary

20,000-30000 in hand monthly

This project is built under affordable housing policy of Awas Bandhu, U.P. Housing & Development Board. Uttar Pradesh Government.

This is an excellent opportunity to provide exceptional customer satisfaction in successful large-scale housing project .

Associating with projects built directly under state government policy will help in growth of individual seeking career in similar fields

Responsibilities:

· Handle customer inquiries, provide prompt and accurate responses, and resolve issues efficiently.

· Maintain a high level of customer service by demonstrating empathy, professionalism, and a customer-centric approach.

· Collaborate with the sales team to provide seamless support throughout the sales process.

· Utilize CRM software to track customer interactions, document inquiries, and generate reports.

· Analyze customer data to identify patterns, trends, and opportunities for improvement.

· Ensure compliance with company policies and procedures, as well as legal and regulatory requirements.

· Contribute to the development and implementation of CRM processes and protocols.

· Continuously update product knowledge to provide accurate information to customers.

· Strive to exceed customer expectations and contribute to a positive and collaborative team environment.

Qualifications:

· Bachelor's degree in a relevant field or equivalent experience.

· Proven experience in a customer service or CRM role, preferably in the real estate or housing industry.

· Excellent verbal and written communication skills in English and Hindi.

· Strong interpersonal skills with the ability to build rapport and maintain positive customer relationships.

· Proficiency in using CRM software and tools.

· Analytical mindset with the ability to analyze customer data and generate insights.

· Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

· Detail-oriented with strong organizational and problem-solving skills.

· Flexibility to work on weekends or extended hours, if required.

Work Timings :

Monday to Saturday

9.00 am to 6.00 pm

If you are passionate about providing exceptional customer service, possess excellent communication skills, and thrive in a dynamic and challenging environment, we invite you to join our team. Together, we can make a difference in the lives of our valued customers.

To apply, please submit your resume and a cover letter highlighting your relevant experience and why you are the ideal candidate for this role..

Email ID

hr@diyagreencity.com

Call / Whatsapp

+91-9643546733

Project Website

https://diyagreencity.com

Project Site

https://goo.gl/maps/haYVq2xkUxJvBZMz6