Job descriptionCOMPANY PROFILE:Accrete Globus Technology Private Limited is an India-based SAAS-product company that is involved in the Development and Marketing of 6Orbit - A Cloud-based process automation tool. The company operates in the Indian domestic market and offers an alternative to traditional ERP tools.Company URL:http://accreteglobus.com/Our Product : 6Orbit (http://www.sixorbit.com/)Position Summary:We are looking for a ERP Sales Associate to join our dynamic team. Anyone who has experience in SAAS Sales or ERP Sales will be an added benefit.In this role, you will engage with business owners and high-net-worth individuals (HNIs) to understand their needs and provide tailored ERP solutions.This position offers an exciting opportunity to work closely with diverse industries, develop expertise in business process automation, and enhance your sales, negotiation, and client management skills.Job Location: BangaloreLanguage Preference - English, Hindi & Kannada/ Tamil / MalayalamKey Responsibilities:Sales Generation:Sourcing of leads from industry specific brand/principal company websites.Calling to schedule meetings with business owners.Conduct in-person meetings with prospects to understand client requirements and propose tailored solutions. Client Relationship Management:Build and maintain long-term relationships with clients.Act as the primary contact for customer account management.Coordinate internally to ensure smooth project execution.Offer additional ERP solutions to existing clients to drive upselling and referrals. Product Knowledge & Market Awareness:Gain deep expertise in 6Orbit and its features.Stay updated on competitor offerings and market trends.Effectively communicate our products competitive advantages.Negotiation & Deal Closure:Highlight the value proposition of our software solutions.Negotiate pricing and contract terms to successfully close deals.Ensure timely completion of all sales documentation. Qualification: Minimum 1 year of sales experience (preferably in software/ERP/SaaS/CRM sales).Strong communication, presentation, and negotiation skills.Self-motivated, result-driven, and eager to achieve sales targets.Ability to analyze business requirements and recommend suitable solutions.Quick learner with the ability to adapt to new software tools.

JOB LOCATION: Bangalore(JP Nagar) EXPERIENCE: 1-2yrs JOB DESCRIPTION: Research, diagnose, troubleshoot and identify solutions to all service requests received via email, telephone and chats.Ask customers targeted questions to quickly understand the root of the problem.Track all issues through to resolution, within agreed time limits.Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue.Properly escalate unresolved issues to appropriate internal teams (e.g. Technology Teams).Provide prompt and accurate feedback to customers.Refer to internal databases or external resources to provide accurate technical solutions.Compile all issues and/or problems faced by the customer in a timely and accurate manner.Prioritize and manage several open issues at one timeFollow up with clients to ensure their issues are not re-occurring after troubleshooting.Prepare accurate and timely reports.Every issue/problem encountered, subsequent to their resolution, is to be documented with a summary of the issue and the solution provided.DESIRED CANDIDATE PROFILE1-2 years of experience in Customer Support.Excellent problem-solving and communication skills.Ability to provide step-by-step technical help, both written and verbal.Desire and enthusiasm to learn new technologies/skills and comfortably apply the learning to the problem at hand.Ability to work on multiple projects under tight deadlines with solid organizational and time management skills.Ability to work independently or as a team player who enjoys working on cross-functional and culturally diverse teams.Note: Working hours-10 am to 7 pmWorking days - Mon to Sat Candidates who are interested in a Support role can only apply