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Home
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Accrete Globus Technology
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Technical Support Engineer( Female candidates only)

Technical Support Engineer( Female candidates only)

Accrete Globus Technology

1 - 2 years

3 - 4 Lacs

Bengaluru

Posted:1 week ago| Platform:

Apply

Skills Required

Email Support Customer Support Product Support Voice Process Troubleshooting Client Support Ticketing Customer Escalation Semi Voice Query Resolution Calling Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Looking for an immediate joiner.

JOB LOCATION- JP NAGAR, BANGALORE(onsite)

Experience - 1 to 2 years in Customer Support

Key Responsibilities:

Be the first point of contact for customer queries via phone, email, and chat.
Troubleshoot and resolve basic technical issues; escalate complex ones as needed.
Document issues and solutions accurately in the support system.
Manage and prioritise multiple support tickets for timely resolution.
Follow up to ensure customer satisfaction and share user insights with internal teams.

Requirements:

1 to 2 years in
customer or technical support.
Strong problem-solving and clear communication skills.
Ability to explain tech concepts in simple terms.
Quick learner, organised, and proactive.
Team-oriented with a customer-focused approach.

Preferred:

Must have at least 1year of support experience (Female Candidates only
)
Language skills: Fluent in
English, Hindi
.

Note: Interested candidates can come directly to the office.

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