On-site
Full Time
Key Responsibilities: Handle inbound and outbound customer interactions via phone, email, and chat regarding product inquiries, troubleshooting, warranty claims, and feedback. Resolve customer issues efficiently, adhering to company-defined service protocols. Maintain accurate records of interactions and escalate handling when needed. Proactively follow up with customers to ensure satisfaction. Coordinate with internal teams (e.g., service, logistics, retail) for seamless issue resolution. Analyze recurring customer issues and suggest process optimizations. Contribute to team goals by meeting individual performance metrics (e.g., response time, resolution rate). Qualifications & Skills: Minimum education: Bachelor's Degree Fresher Excellent communication skills in English (additional regional languages a plus). Strong problem-solving and listening abilities, with empathy and patience. Basic computer literacy—familiarity with MS Office and customer service tools. Ability to work under pressure and adapt to dynamic workflows. Team player with attention to detail and a customer-focused mindset.
Job Types: Full-time, Fresher
Pay: ₹18,000.00 - ₹22,000.00 per month
Language:
Location:
Work Location: In person
BMT Group
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
gurgaon
Experience: Not specified
2.16 - 2.64 Lacs P.A.
gurugram, haryana
Experience: Not specified
2.16 - 2.64 Lacs P.A.
gurugram, haryana
Experience: Not specified
0.18 - 0.22 Lacs P.A.
Experience: Not specified
2.04 - 3.24 Lacs P.A.
Experience: Not specified
7e-05 - 8e-05 Lacs P.A.
Experience: Not specified
1.44 - 2.16 Lacs P.A.
Experience: Not specified
2.75 - 3.25 Lacs P.A.
mohali, punjab
Experience: Not specified
1.44 - 2.16 Lacs P.A.
Experience: Not specified
1.44 - 1.5 Lacs P.A.
india
Experience: Not specified
2.16 - 3.0 Lacs P.A.
