Job Title: Complaint Associate About Snapmint: India’s booming consumer market has over 300 million credit-eligible consumers, yet only 35million actively use credit cards. At Snapmint, we are building a better alternative to credit cards that lets consumers buy now and pay later for a wide variety of products, be it shoes, clothes, fashion accessories, clothes or mobile phones. We firmly believe that an enduring financial services business must be built on the bedrock of providing honest, transparent and fair terms. Founded in 2017, today we are the leading online zero-cost EMI provider in India. We have served over 10M consumers across 2,200 cities and doubled year on year.. Our founders are serial entrepreneurs and alumni of IIT Bombay and ISB with over two decades of experience across leading organizations like Oyo, Ola, Maruti Suzuki and ZS Associates before successfully scaling and exiting businesses in patent analytics, ad-tech and bank-tech software services. https://snapmint.com/ Responsibilities: Handle and resolve customer complaints via email and phone in a professional and timely manner. Investigate issues raised by customers and provide clear, actionable solutions. Coordinate with internal teams to ensure prompt resolution of customer concerns. Maintain detailed records of customer interactions and follow up as necessary to ensure satisfaction. Experience & Qualification required: Graduate in any discipline from a recognized institution. Minimum 1to 2 years of experience in customer service or complaint handling. Excellent verbal and written communication skills in English. Ability to remain calm and empathetic in stressful situations with a customer-centric mindset. Location: Vidyavihar/ Andheri Working days : 6 days working Job Type: Full-time Pay: ₹10,000.00 - ₹15,000.00 per month Schedule: Day shift Weekend availability Language: Hindi (Required) English (Required) Work Location: In person
Snapmint is on a mission of democratizing no/low-cost installment purchases for the next 200 Mn Indians. Of the 300 million credit-eligible consumers in India, less than 30 million actively use credit cards. Snapmint is reinventing credit for the next 200M consumers by providing them the freedom to buy what they want and pay for them in installments without a credit card. In a short period of time, Snapmint has reached over a million consumers in 2200 cities and has powered over 200 crores worth of purchases. Minimum 1 year of experience in Email/Chat/In-call and Outbound calling process in any BPO, e-commerce, fintech, and any customer experience organization. For Email/chat – Typing speed must be in btw 30-35 wpm. Proven customer support experience or experience as a Client Service Representative. Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service. Strong phone contact handling skills and active listening. Maintain regular and reliable attendance, including the daily schedule as assigned. Graduation and above (12th pass only in exceptional cases). Excellent verbal/written communication skills and basic computer knowledge. Age should be a maximum of 28. Work from the office and 6 days working (roster off). Near Tonk Road, Dev Nagar (Maximum travel distance should be 10-12 km). Tamil, Telugu and Malayam language is a plus. Candidate who have experience from Teleperformance, vertex cosmos, Girnar, Dealshare, Innovana Thinklabs, Dr ITM will be a plus.
About Snapmint: India’s booming consumer market has over 300 million credit-eligible consumers, yet only 35million actively use credit cards. At Snapmint, we are building a better alternative to credit cards that lets consumers buy now and pay later for a wide variety of products, be it shoes, clothes, fashion accessories, clothes or mobile phones. We firmly believe that an enduring financial services business must be built on the bedrock of providing honest, transparent and fair terms. Founded in 2017, today we are the leading online zero-cost EMI provider in India. We have served over 10M consumers across 2,200 cities and doubled year on year.. Our founders are serial entrepreneurs and alumni of IIT Bombay and ISB with over two decades of experience across leading organizations like Oyo, Ola, Maruti Suzuki and ZS Associates before successfully scaling and exiting businesses in patent analytics, ad-tech and bank-tech software services. Responsibilities: · Responsible for ensuring KYC checks and completing all due diligence relating to credit checks · Provide feedback to internal teams on credit process / policies/ and sharing of best practices · Adhere to internal policies and TAT’s for loan approval · Identify potential fraudsters/ suspect customers and implement processes around them · Contact clients to gather financial data and documentation where needed · Ensure all records and documentation is maintained for all loan applications Experience required · Proven work experience as a Credit Officer, Loan Officer or similar role · Hands-on experience with lending procedures and products and experience in digital lending. · Basic knowledge of KYC and bureau related data · Customer service experience Job Type: Full-time Pay: From ₹25,000.00 per month Schedule: Day shift Weekend availability Work Location: In person
Snapmint is on a mission of democratizing no/low-cost installment purchases for the next 200 Mn Indians. Of the 300 million credit-eligible consumers in India, less than 30 million actively use credit cards. Snapmint is reinventing credit for the next 200M consumers by providing them the freedom to buy what they want and pay for them in installments without a credit card. In a short period of time, Snapmint has reached over a million consumers in 2200 cities and has powered over 200 crores worth of purchases. Minimum 1 year of experience in Email/Chat/In-call and Outbound calling process in any BPO, e-commerce, fintech, and any customer experience organization. For Email/chat – Typing speed must be in btw 30-35 wpm. Proven customer support experience. Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service. Strong phone contact handling skills and active listening. Maintain regular and reliable attendance, including the daily schedule as assigned. Graduation and above. Excellent verbal/written communication skills and basic computer knowledge. Age should be a maximum of 28. Work from the office and 6 days working (roster off). Near Tonk Road, Dev Nagar (Maximum travel distance should be 10-12 km). Tamil, Telugu and Malayam language is a plus. Candidate who have experience from Teleperformance, vertex cosmos, Girnar, Dealshare, Innovana Thinklabs, Dr ITM will be a plus.
Job Title: Sr.Admin Associate Role Overview: This position requires someone who can multitask effectively, maintain confidentiality, and handle various administrative duties in a fast-paced environment. About Snapmint: Snapmint is on a mission to democratize low-cost installment purchases for 200 million Indians. With only 30 million out of 300 million credit-eligible consumers actively using credit cards, Snapmint offers an alternative by allowing people to buy now and pay later, without a credit card. In a short time, it has reached over 1 million consumers across 2200 cities, powering over ₹2000 crores in purchases. Founded by passionate bankers and technocrats from IIT Bombay, Snapmint is reinventing credit in India. https://snapmint.com/ Leadership: Nalin, Anil, and Abhineet are IIT Bombay alumni and serial entrepreneurs. Their success stories include – Oyo, Ola, Holachef, Inrea and Sodel Solutions. Since 2008, the focus has been on solving big data problems,“real-time” predictive technologies and algorithms primarily Ad-tech, Consumer Marketing and Media and growing eCommerce brands. Key Responsibilities: Manage day-to-day office operations. Track daily attendance and handle reimbursement claims efficiently. Assist HR with employee records, engagement activities, and compliance. Track office supplies inventory and reorder as necessary. Oversee courier services and handle AMC, Wi-Fi, and office equipment maintenance. Coordinate hotel bookings for guests and remote employees. Assist with compliance-related tasks and legal documents. Preferred Qualifications: Graduate (mandatory); Postgraduate is a plus. 2 to 4 years of experience in a similar Executive Assistant or administrative role. Strong written and verbal communication skills Excellent command of Microsoft Office (Excel, PowerPoint, Word) and Google Workspace. Ability to multitask, prioritize, and stay calm under pressure. Willingness to travel based on business requirements. Location: Vidhyavihar, Mumbai and Gurgaon Working Days: Monday to Friday and Alternate Saturday. Job Type: Full-time Pay: Up to ₹50,000.00 per year Schedule: Day shift Weekend availability Work Location: In person
Job Title: Sr.Admin Associate Role Overview: This position requires someone who can multitask effectively, maintain confidentiality, and handle various administrative duties in a fast-paced environment. About Snapmint: Snapmint is on a mission to democratize low-cost installment purchases for 200 million Indians. With only 30 million out of 300 million credit-eligible consumers actively using credit cards, Snapmint offers an alternative by allowing people to buy now and pay later, without a credit card. In a short time, it has reached over 1 million consumers across 2200 cities, powering over ₹2000 crores in purchases. Founded by passionate bankers and technocrats from IIT Bombay, Snapmint is reinventing credit in India. https://snapmint.com/ Leadership: Nalin, Anil, and Abhineet are IIT Bombay alumni and serial entrepreneurs. Their success stories include – Oyo, Ola, Holachef, Inrea and Sodel Solutions. Since 2008, the focus has been on solving big data problems,“real-time” predictive technologies and algorithms primarily Ad-tech, Consumer Marketing and Media and growing eCommerce brands. Key Responsibilities: Manage day-to-day office operations. Track daily attendance and handle reimbursement claims efficiently. Assist HR with employee records, engagement activities, and compliance. Track office supplies inventory and reorder as necessary. Oversee courier services and handle AMC, Wi-Fi, and office equipment maintenance. Coordinate hotel bookings for guests and remote employees. Assist with compliance-related tasks and legal documents. Preferred Qualifications: Graduate (mandatory); Postgraduate is a plus. 2 to 4 years of experience in a similar Executive Assistant or administrative role. Strong written and verbal communication skills Excellent command of Microsoft Office (Excel, PowerPoint, Word) and Google Workspace. Ability to multitask, prioritize, and stay calm under pressure. Willingness to travel based on business requirements. Location: Vidhyavihar, Mumbai and Gurgaon Working Days: Monday to Friday and Alternate Saturday. Job Type: Full-time Pay: Up to ₹50,000.00 per year Schedule: Day shift Weekend availability Work Location: In person
Snapmint is on a mission of democratizing no/low-cost installment purchases for the next 200 Mn Indians. Of the 300 million credit-eligible consumers in India, less than 30 million actively use credit cards. Snapmint is reinventing credit for the next 200M consumers by providing them the freedom to buy what they want and pay for them in installments without a credit card. In a short period of time, Snapmint has reached over a million consumers in 2200 cities and has powered over 200 crores worth of purchases. Minimum 1 year of experience in Email/Chat/In-call and Outbound calling process in any BPO, e-commerce, fintech, and any customer experience organization. For Email/chat – Typing speed must be in btw 30-35 wpm. Proven customer support experience or experience as a Client Service Representative. Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service. Strong phone contact handling skills and active listening. Maintain regular and reliable attendance, including the daily schedule as assigned. Graduation and above. Excellent verbal/written communication skills and basic computer knowledge. Age should be a maximum of 28. Work from the office and 6 days working (roster off). Near Tonk Road, Dev Nagar (Maximum travel distance should be 10-12 km). Tamil, Telugu and Malayam language is a plus. Candidate who have experience from Teleperformance, vertex cosmos, Girnar, Dealshare, Innovana Thinklabs, Dr ITM will be a plus.
Snapmint is on a mission of democratizing no/low-cost installment purchases for the next 200 Mn Indians. Of the 300 million credit-eligible consumers in India, less than 30 million actively use credit cards. Snapmint is reinventing credit for the next 200M consumers by providing them the freedom to buy what they want and pay for them in installments without a credit card. In a short period of time, Snapmint has reached over a million consumers in 2200 cities and has powered over 200 crores worth of purchases. Minimum 1 year of experience in Email/Chat/In-call and Outbound calling process in any BPO, e-commerce, fintech, and any customer experience organization. For Email/chat – Typing speed must be in btw 30-35 wpm. Proven customer support experience. Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service. Strong phone contact handling skills and active listening. Maintain regular and reliable attendance, including the daily schedule as assigned. Graduation and above. Excellent verbal/written communication skills and basic computer knowledge. Age should be a maximum of 28. Work from the office and 6 days working (roster off). Near Tonk Road, Dev Nagar (Maximum travel distance should be 10-12 km). Tamil, Telugu and Malayam language is a plus. Candidate who have experience from Teleperformance, vertex cosmos, Girnar, Dealshare, Innovana Thinklabs, Dr ITM will be a plus.
Job Description: Key Account Associate About Snapmint: India’s booming consumer market has over 300 million credit-eligible consumers, yet only 35million actively use credit cards. At Snapmint, we are building a better alternative to credit cards that lets consumers buy now and pay later for a wide variety of products, be it shoes, clothes, fashion accessories, clothes or mobile phones. We firmly believe that an enduring financial services business must be built on the bedrock of providing honest, transparent and fair terms. Founded in 2017, today we are the leading online zero-cost EMI provider in India. We have served over 10M consumers across 2,200 cities and are doubling year on year. Our founders are serial entrepreneurs and alumni of IIT Bombay and ISB with over two decades of experience across leading organizations like Oyo, and ZS Associates before successfully scaling and exiting businesses in patent analytics, ad-tech and bank-tech software services. Responsibilities ● Train and support shopkeepers in implementing and utilising Snapmint’s EMI payment solution to offer affordability and enhance their business offerings. ● Engage with customers to gather valuable feedback on the product, assisting our product managers in refining the solution for optimal customer adoption. ● Drive adoption of Snapmint’s EMI payment solution by actively participating in sales pitches at store locations. ● Work closely with our product team to relay key insights and improvement suggestions based on field experiences. ● You will spend 6 days of the week on the field either at or travelling between retail shops. Weekoff will be on weekday ● As a larger number of customers visit stores on Friday, Saturday and Sunday you will be working however you will be permitted to take leave on an alternate day of the week Qualifications: ● Strong communication and interpersonal skills to effectively train shopkeepers and engage with customers. ● Proactive and results-oriented mindset with a passion for driving innovation and adoption. ● Strong customer focus and a passion for delivering excellent service ● Attention to detail and ability to share reports. ● 2 years experience in field sales role. ● Ability to work independently in a fast-paced environment, with a willingness to travel to various store locations. ● Ability to speak English/ Kannada/ Hindi fluently. Should possess a two-wheeler (mandatory) Working Hours: 12.30 to 9.30 PM 6 days working including Saturday & Sunday, 1 day off on weekdays. Location: Mumbai/ Bangalore Job Type: Full-time Pay: ₹45,000.00 - ₹50,000.00 per month Schedule: Day shift Rotational shift Weekend availability Work Location: In person
Snapmint is on a mission of democratizing no/low-cost installment purchases for the next 200 Mn Indians. Of the 300 million credit-eligible consumers in India, less than 30 million actively use credit cards. Snapmint is reinventing credit for the next 200M consumers by providing them the freedom to buy what they want and pay for them in installments without a credit card. In a short period of time, Snapmint has reached over a million consumers in 2200 cities and has powered over 200 crores worth of purchases. Minimum 1 year of experience in Email/Chat/In-call and Outbound calling process in any BPO, e-commerce, fintech, and any customer experience organization. For Email/chat – Typing speed must be in btw 30-35 wpm. Proven customer support experience or experience as a Client Service Representative. Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service. Strong phone contact handling skills and active listening. Maintain regular and reliable attendance, including the daily schedule as assigned. Graduation and above (12th pass only in exceptional cases). Excellent verbal/written communication skills and basic computer knowledge. Age should be a maximum of 28. Work from the office and 6 days working (roster off). Near Tonk Road, Dev Nagar (Maximum travel distance should be 10-12 km). Tamil, Telugu and Malayam language is a plus. Candidate who have experience from Teleperformance, vertex cosmos, Girnar, Dealshare, Innovana Thinklabs, Dr ITM will be a plus. Job Type: Full-time Pay: ₹12,188.47 - ₹20,000.00 per month Benefits: Life insurance Schedule: Day shift Fixed shift Supplemental Pay: Performance bonus Location: Jaipur, Rajasthan (Required) Work Location: In person
Snapmint is on a mission of democratizing no/low-cost installment purchases for the next 200 Mn Indians. Of the 300 million credit-eligible consumers in India, less than 30 million actively use credit cards. Snapmint is reinventing credit for the next 200M consumers by providing them the freedom to buy what they want and pay for them in installments without a credit card. In a short period of time, Snapmint has reached over a million consumers in 2200 cities and has powered over 200 crores worth of purchases. Minimum 1 year of experience in Email/Chat/In-call and Outbound calling process in any BPO, e-commerce, fintech, and any customer experience organization. For Email/chat – Typing speed must be in btw 30-35 wpm. Proven customer support experience or experience as a Client Service Representative. Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service. Strong phone contact handling skills and active listening. Maintain regular and reliable attendance, including the daily schedule as assigned. Graduation and above (12th pass only in exceptional cases). Excellent verbal/written communication skills and basic computer knowledge. Work from the office and 6 days working (roster off). Near Tonk Road, Dev Nagar (Maximum travel distance should be 10-12 km). Tamil, Telugu and Malayam language is a plus. Candidate who have experience from Teleperformance, vertex cosmos, Girnar, Dealshare, Innovana Thinklabs, Dr ITM will be a plus.
Job Description - Domestic process - Inbound calling SNAPMINT India’s booming consumer market has over 300 million credit-eligible consumers, yet only 35million actively use credit cards. At Snapmint, we are building a better alternative to credit cards that lets consumers buy now and pay later for a wide variety of products, be it shoes, clothes, fashion accessories, clothes or mobile phones. We firmly believe that an enduring financial services business must be built on the bedrock of providing honest, transparent and fair terms. Founded in 2017, today we are the leading online zero-cost EMI provider in India. We have served over 10M consumers across 2,200 cities and are doubling year on year. Our founders are serial entrepreneurs and alumni of IIT Bombay and ISB with over two decades of experience across leading organizations like Oyo, Maruti Suzuki and ZS Associates before successfully scaling and exiting businesses in patent analytics, ad-tech and bank-tech software services. RESPONSIBILITIES ● This vital position requires an action-oriented, flexible problem-solver who will assist ● customers in expediting orders and correcting post-sales problems. ● Associates communicate with customers primarily through mail/call/chat and utilize a ● variety of software tools to navigate customer accounts, research, and review policies ● and communicate effective solutions in a fun and fast-paced environment. ● Good comprehension skills and ability to clearly understand and state the issues ● customers present. ● Ability to maintain composure in highly escalated situations REQUIREMENTS: ● Minimum 1 year of experience in Email/Chat/In-call and Outbound calling process in any ● BPO, e-commerce, fintech, and any customer experience organization. ● For Email/chat – Typing speed must be in btw 30-35 wpm. ● Proven customer support experience or experience as a Client Service Representative. ● Flexible with the working schedule, may be expected to work weekends, holidays, and ● events. ● Qualified candidates will be comfortable in a multi-tasking, high-energy environment. ● They will be creative and analytical problem solvers with a passion for ● excellent customer service. ● Strong phone contact handling skills and active listening. ● Maintain regular and reliable attendance, including the daily schedule as assigned. ● Graduation and above (12th pass only in exceptional cases). ● Excellent verbal/written communication skills and basic computer knowledge. ● Age should be a maximum of 28. ● Work from the office and 6 days working (roster off). ● Near Tonk Road, Dev Nagar (Maximum travel distance should be 10-12 km). Location: Jaipur 6 days working including Saturday & Sunday, 1 day off on weekdays. Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Schedule: Day shift Weekend availability Work Location: In person Language: Hindi (Preferred) English (Preferred) Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Work Location: In person
Job Description - Domestic process - Inbound calling SNAPMINT India’s booming consumer market has over 300 million credit-eligible consumers, yet only 35million actively use credit cards. At Snapmint, we are building a better alternative to credit cards that lets consumers buy now and pay later for a wide variety of products, be it shoes, clothes, fashion accessories, clothes or mobile phones. We firmly believe that an enduring financial services business must be built on the bedrock of providing honest, transparent and fair terms. Founded in 2017, today we are the leading online zero-cost EMI provider in India. We have served over 10M consumers across 2,200 cities and are doubling year on year. Our founders are serial entrepreneurs and alumni of IIT Bombay and ISB with over two decades of experience across leading organizations like Oyo, Maruti Suzuki and ZS Associates before successfully scaling and exiting businesses in patent analytics, ad-tech and bank-tech software services. RESPONSIBILITIES ● This vital position requires an action-oriented, flexible problem-solver who will assist ● customers in expediting orders and correcting post-sales problems. ● Associates communicate with customers primarily through mail/call/chat and utilize a ● variety of software tools to navigate customer accounts, research, and review policies ● and communicate effective solutions in a fun and fast-paced environment. ● Good comprehension skills and ability to clearly understand and state the issues ● customers present. ● Ability to maintain composure in highly escalated situations REQUIREMENTS: ● Minimum 1 year of experience in Email/Chat/In-call and Outbound calling process in any ● BPO, e-commerce, fintech, and any customer experience organization. ● For Email/chat – Typing speed must be in btw 30-35 wpm. ● Proven customer support experience or experience as a Client Service Representative. ● Flexible with the working schedule, may be expected to work weekends, holidays, and ● events. ● Qualified candidates will be comfortable in a multi-tasking, high-energy environment. ● They will be creative and analytical problem solvers with a passion for ● excellent customer service. ● Strong phone contact handling skills and active listening. ● Maintain regular and reliable attendance, including the daily schedule as assigned. ● Graduation and above (12th pass only in exceptional cases). ● Excellent verbal/written communication skills and basic computer knowledge. ● Age should be a maximum of 28. ● Work from the office and 6 days working (roster off). ● Near Tonk Road, Dev Nagar (Maximum travel distance should be 10-12 km). Location: Jaipur 6 days working including Saturday & Sunday, 1 day off on weekdays. Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Schedule: Day shift Weekend availability Work Location: In person Language: Hindi (Preferred) English (Preferred) Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Work Location: In person
JOB DESCRIPTION – DOMESTIC PROCESS India’s booming consumer market has over 300 million credit-eligible consumers, yet only 35million actively use credit cards. At Snapmint, we are building a better alternative to credit cards that lets consumers buy now and pay later for a wide variety of products, be it shoes, clothes, fashion accessories, clothes or mobile phones. We firmly believe that an enduring financial services business must be built on the bedrock of providing honest, transparent and fair terms. Founded in 2017, today we are the leading online zero-cost EMI provider in India. We have served over 10M consumers across 2,200 cities and are doubling year on year. Our founders are serial entrepreneurs and alumni of IIT Bombay and ISB with over two decades of experience across leading organizations like Swiggy, Oyo, Maruti Suzuki and ZS Associates before successfully scaling and exiting businesses in patent analytics, ad-tech and bank-tech software services. RESPONSIBILITIES This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail/call/chat and utilize a variety of software tools to navigate customer accounts, research, and review policies and communicate effective solutions in a fun and fast-paced environment. Good comprehension skills and ability to clearly understand and state the issues customers present. Ability to maintain composure in highly escalated situations REQUIREMENTS: Minimum 1 year of experience in Email/Chat/In-call and Outbound calling process in any BPO, e-commerce, fintech, and any customer experience organization. For Email/chat – Typing speed must be in btw 30-35 wpm. Proven customer support experience or experience as a Client Service Representative. Flexible with the working schedule, may be expected to work weekends, holidays, and events. Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service. Strong phone contact handling skills and active listening. Maintain regular and reliable attendance, including the daily schedule as assigned. Graduation and above (12th pass only in exceptional cases). Excellent verbal/written communication skills and basic computer knowledge. Age should be a maximum of 28. Work from the office and 6 days working (roster off). Near Tonk Road, Dev Nagar (Maximum travel distance should be 10-12 km). Location: Jaipur 6 days working including Saturday & Sunday, 1 day off on weekdays.
About Snapmint: India’s booming consumer market has over 300 million credit-eligible consumers, yet only 35million actively use credit cards. At Snapmint, we are building a better alternative to credit card that lets consumers buy now and pay later for a wide variety of products, be it shoes, clothes, fashion accessories, clothes or mobile phones. We firmly believe that an enduring financial services business must be built on the bedrock of providing honest, transparent and fair terms. Minimum 1 year of experience in Email/Chat/In-call and Outbound calling process in any BPO, e-commerce, fintech, and any customer experience organization. For Email/chat – Typing speed must be in btw 30-35 wpm. Handle high volumes of incoming and outgoing calls professionally and efficiently. Domestice Process. They will be creative and analytical problem solvers with a passion for excellent customer service. Strong phone contact handling skills and active listening. Graduation is must. Excellent verbal/written communication skills and basic computer knowledge. Work from the office and 6 days working (roster off). Near Tonk Road, Dev Nagar (Maximum travel distance should be 10-12 km). Tamil, Telugu and Malayam language is a plus. Candidate who have experience from Teleperformance, vertex cosmos, Girnar, Dealshare, Innovana Thinklabs, Dr ITM will be a plus.
JOB DESCRIPTION – DOMESTIC PROCESS India’s booming consumer market has over 300 million credit-eligible consumers, yet only 35million actively use credit cards. At Snapmint, we are building a better alternative to credit cards that lets consumers buy now and pay later for a wide variety of products, be it shoes, clothes, fashion accessories, clothes or mobile phones. We firmly believe that an enduring financial services business must be built on the bedrock of providing honest, transparent and fair terms. Founded in 2017, today we are the leading online zero-cost EMI provider in India. We have served over 10M consumers across 2,200 cities and are doubling year on year. Our founders are serial entrepreneurs and alumni of IIT Bombay and ISB with over two decades of experience across leading organizations like Swiggy, Oyo, Maruti Suzuki and ZS Associates before successfully scaling and exiting businesses in patent analytics, ad-tech and bank-tech software services. RESPONSIBILITIES This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail/call/chat and utilize a variety of software tools to navigate customer accounts, research, and review policies and communicate effective solutions in a fun and fast-paced environment. Good comprehension skills and ability to clearly understand and state the issues customers present. Ability to maintain composure in highly escalated situations REQUIREMENTS: Minimum 1 year of experience in Email/Chat/In-call and Outbound calling process in any BPO, e-commerce, fintech, and any customer experience organization. For Email/chat – Typing speed must be in btw 30-35 wpm. Proven customer support experience or experience as a Client Service Representative. Flexible with the working schedule, may be expected to work weekends, holidays, and events. Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service. Strong phone contact handling skills and active listening. Maintain regular and reliable attendance, including the daily schedule as assigned. Graduation and above (12th pass only in exceptional cases). Excellent verbal/written communication skills and basic computer knowledge. Age should be a maximum of 28. Work from the office and 6 days working (roster off). Near Tonk Road, Dev Nagar (Maximum travel distance should be 10-12 km). Location: Jaipur 6 days working including Saturday & Sunday, 1 day off on weekdays.