Posted:1 month ago| Platform: SimplyHired logo

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Job Description

Job Descripton for Customer Care Executive
Location: Mumbai (Andheri)

Who can Apply:

  • Candidate with Good communication skills
  • Knowledge of call handling, phone etiquette's & Basic Email writing skills
  • Fluent in English, Hindi languages
  • Basic knowledge of Excel ( Vlook-up, Pivot )
  • HSC completed can apply, however Graduation will be preferred.
  • Minimum 6months - 1 year of experience in customer service background.
  • Experience of E-commerce/ Logistics will be an added advantage.

Key Responsibilities:

  • Make Outbound calls to Customer - Provide Information On Shipping and Delivery Services.
  • Tracking and reporting delayed shipment on Courier Website.
  • Follow up with Courier team for Delivery
  • Maintain Customer Records and Manage Database
  • 150 – 200 outbound calls to be made daily
  • No Targets, No Sales, Laptop & Phone will be provided by the company.
  • 6 days Work from Office.

Job Type: Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person

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