Customer Care Associate

FABK

0 years

2 - 3 Lacs

india

Posted:16 hours ago| Platform: GlassDoor logo

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Skills Required

shipping logistics communication service crm

Work Mode

On-site

Job Type

Full Time

Job Description

Job Responsibilities:

Handle customer inquiries through phone, email, WhatsApp, and social media.
Assist customers with product information, order status, shipping, returns, and exchanges.
Maintain a professional and empathetic tone while resolving issues.
Coordinate with warehouse, logistics, and operations teams to ensure smooth order fulfillment.
Keep records of customer interactions and feedback to improve service.
Upsell and cross-sell products where relevant to enhance customer experience.

Requirements:

Strong communication skills in English, Tamil, and Hindi (preferred).
Prior experience in customer service, e-commerce, or retail will be an advantage.
Ability to multitask and work under pressure.
Basic computer skills (MS Office, Email, CRM tools).
A positive attitude, patience, and problem-solving ability.

Work Schedule:

Full-time, 6 days a week.
Office-based role (Chennai).

Job Types: Full-time, Permanent, Fresher

Pay: ₹18,000.00 - ₹25,000.00 per month

Language:

English (Preferred)
Hindi (Preferred)
Telugu (Preferred)
Tamil (Preferred)

Work Location: In person

Speak with the employer
+91 9884059505

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