Role & responsibilities: The role involves handling both inbound and outbound customer calls to address non-sales and sales-related concerns with professionalism and tact. It requires delivering quality service through in-depth product knowledge and effective communication via various technologies. Responsibilities include data entry, follow-ups to ensure customer satisfaction, and problem resolution. The position also involves initiating contact with potential U.S. business customers, conducting 90100 cold calls daily, managing objections, and using persuasive techniques to close sales or set appointments. Success is measured by consistently achieving sales targets and accurately recording customer interactions in CRM software, while collaborating closely with team members and leaders. Preferred candidate profile: 12th pass or Diploma candidates can apply; If candidate is graduate then it is an add-on. Excellent verbal & written communication and persuasion skills. Strong strategic thinking and negotiation abilities. High resilience and adaptability, capable of handling challenging sales situations and overcoming objections. Detail-oriented with a strong work ethic and organizational skills. Proactive, goal-oriented mindset with motivation to succeed in a competitive sales environment. Previous customer service or sales experience in a call center or BPO environment preferred. Working knowledge of operating systems, particularly Microsoft Windows 10, and a basic understanding of internet fundamentals. Familiarity with record management procedures is a plus. Effective analytical, problem-solving, and decision-making skills. Ability to access and research multiple sources of data. Ability to multitask and work effectively under pressure in a team-oriented, high-demand, fast-paced environment.

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Customer Acquisition Officer

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