Customer Accounts Specialist - Strategic Accounts India

Job Description:

HPE Financial services is where we help organizations create the investment they need for digital transformation, in an innovative and sustainable way. We partner with customers across their entire IT asset portfolio from edge to cloud to end-user. Unique to each client’s aspirations and size, our financial and asset management solutions are anchored by best-in-class tech upcycling services. Join us redefine what’s next for you.

Job Family Definition:

Provide professional solutions to the company end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence. Provide an escalation link for the company field employees, executives and channel regarding customer satisfaction issues including availability, price dissatisfaction, product safety issues, complaints with the company and/or its representatives, and complaints regarding an authorized dealer or channel.

Management Level Definition:

Applies intermediate level of subject matter knowledge to solve a variety of common business issues. Works on problems of moderately complex scope. Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to determine appropriate action. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations.

What you’ll do:

Education and Experience Required:

• Manage corrective actions related to invoice inaccuracies.
• Provide customer service by responding to, tracking, and resolving customer invoicing inquiries.
• Collaborate with internal stakeholders such as Sales, Operations, Finance, Tax, and Credit Analysts to address potential relationship issues (e.g., delinquencies, administrative concerns).
• Actively manage AR health and ensure targets are met.
• Coordinate, facilitate, process, and follow up on financial changes (e.g., schedule restructuring, company reorganizations).
• Manage and process non-financial changes (e.g., equipment location, billing address, serial number updates), ensuring customer information is accurate and up to date in the system.
• Delinquency Management:
• Identify current and potential past-due accounts.
• Make collection calls and manage the collection strategy.

What you need to bring:

Education and Experience Required

• Typically holds a Bachelor's degree or equivalent experience with 2–4 years of related experience, or a Master’s degree with up to 2 years of experience.
• 4–6 years of relevant experience in credit and collections, asset management, or the leasing industry.
• Proven experience in handling complex invoice reconciliations.
• Good understand of Indian tax regulation
• High proficiency in Excel and data analytics.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Job Level:

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.