Current Designation: Branch Manager

Job Description

Reports to: Director Positions Supervised Operations Team LI, GI, Back Office Team Internal Relation: Customer Service, Sales External Relations: Insurance Companies, Customers, Employees Mandatory Skills 1. Leadership: Demonstrates the ability to inspire, guide, and lead a diverse team towards achieving business objectives 2. Communication: Strong verbal and written communication skills to effectively engage with internal teams, clients, and external stakeholders. 3. Customer-Centric Approach: Ensures the branch delivers clients and partners a seamless, high-quality experience. 4. Decision-Making: Proactively identifies issues and opportunities, making sound decisions that align with organizational goals. 5. Conflict Resolution: Resolves employee or client conflicts diplomatically, maintaining a positive branch environment. 6. Adaptability: Adjusts to changing industry trends and organizational priorities efficiently. in identifying new opportunities, expanding client portfolios, and driving branch revenue growth. 2. Operational Oversight: Strong understanding of insurance operations, compliance, and regulatory requirements. 3. Product Knowledge: Comprehensive knowledge of insurance products (Life, General, Corporate, and Health Insurance). 4. Risk Assessment: Skilled in assessing risk factors and underwriting processes and recommending solutions to mitigate potential issues. 5. Sales Management: Expertise in planning and executing sales strategies, ensuring the branch meets or exceeds targets. 6. Team Management: Ability to mentor and motivate staff to achieve their best, fostering a high-performance culture. Job Description Role and Responsibilities: Develop and implement strategies to grow the branch s business portfolio and revenue streams. Build and maintain relationships with clients, insurance companies, and key stakeholders. Monitor day-to-day operations to ensure efficiency and adherence to organizational guidelines Oversee the management of customer grievances and resolve them effectively. Drive sales targets for the branch and ensure team alignment with business objectives. Guide the sales team on cross-selling and up-selling techniques to maximize revenue Recruit, train, and mentor team members to achieve individual and team goals. Conduct regular performance reviews and provide constructive feedback for improvement. Ensure branch activities comply with all regulatory and company standards. Monitor risks associated with operations and implement mitigation strategies. Conduct regular client meetings to understand their insurance needs and provide tailored solutions. Represent the branch at industry events, seminars, and networking sessions to increase Bachelor s degree in any discipline (preferred: Finance, Business, or Insurance). 8 10 years of experience in the insurance industry, with at least 2 3 years in a managerial