Posted:4 hours ago|
Platform:
Work from Office
Full Time
AttachedMicrosoft Word - JD Customer Relatioship Manager Current Designation: Customer Service Executive Proposed Designation Customer Service Executive Department/Group: All Department Occupied by Location: Mumbai Kandivali Position Type: Full-Time Reports to: Manager Positions Supervised None Internal Relation: Data Management Executive, Dispatch, CRM, BDM, Runners External Relation: Insurance Companies, Customers Mandatory Skills: 1. Proactive 2. Persuasive 3. Empathy 4. Customer-centric 5. Keen to learn 6. Target Driven 7. Good Communication & networking skills 1. Identify the customer s product/plan requirement 2. Identify/understand customer problems and areas of concern 3. Abreast with various insurance plans & policies available 4. Understand the current product portfolio 5. Knows all lines of authority and respects Job Description Role and Responsibilities: Attending incoming calls and transferring them to the respective department Understand customer requirements and suggest appropriate solutions Handling complaints calls specially related to operations Build & develop own database of potential customers Maintaining daily call reports and weekly call reports of all department Daily call listening maintaining MIS, Giving feedback to managers Outcall for Google review Education: Minimum Graduate Experience: 2Years & above Language Skill: Well Versed in English
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