Customer Service Executive

2 - 7 years

9 - 13 Lacs

Posted:1 month ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

AttachedMicrosoft Word - JD Customer Relatioship Manager
Current Designation: Customer Service Executive Proposed Designation Customer Service Executive
Department/Group: All Department Occupied by
Location: Mumbai Kandivali Position Type: Full-Time
Reports to: Manager Positions Supervised None
Internal Relation: Data Management Executive, Dispatch, CRM, BDM, Runners
External Relation: Insurance Companies, Customers
Mandatory Skills:
1. Proactive 2. Persuasive 3. Empathy 4. Customer-centric 5. Keen to learn 6. Target Driven 7. Good Communication & networking skills
1. Identify the customer s product/plan requirement
2. Identify/understand customer problems and areas of concern
3. Abreast with various insurance plans & policies available
4. Understand the current product portfolio 5. Knows all lines of authority and respects
Job Description
Role and Responsibilities:
Attending incoming calls and transferring them to the respective department
Understand customer requirements and suggest appropriate solutions
Handling complaints calls specially related to operations
Build & develop own database of potential customers
Maintaining daily call reports and weekly call reports of all department
Daily call listening maintaining MIS, Giving feedback to managers
Outcall for Google review
Education: Minimum Graduate Experience: 2Years & above Language Skill: Well Versed in English

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