CSR Domestic + International Voice & Chat Support - Lucknow (UP)

To Apply, Fill the CSR International Voice & Chat Support - https://forms.gle/QtJWjfB3KXgJMfNx9

English Communication is preffered

Educational Qualification - Graduation

Experience Required - Fresher / Domestic/International BPO

Work Location - Lucknow Uttar Pradesh

Work From Office- Work From office

Working Days: 5 Days Working
Interview Mode: Walk-In

*Locations:  Gomti Nagar, Lucknow Uttar Pradesh U.P

*Processes:  *International Voice Support                              *International Chat Support
                              *Domestic voice  (Candidates can be considered for either or both, based on skills and requirement)

*Eligibility Criteria:*
*Graduate Freshers & Experienced* Welcome *Candidates with prior BPO/customer service experience are also encouraged to apply *Fluent English Communication* *Mandatory*

*Salary Details:*
* *Up to 23,000 per month ( Based on Your skills ) Additional Benefits:*Travel allowance provided* Cab facility available for female employees in odd hours * Opportunity to work with a global customer service leader* Professional work environment with growth opportunities

Walk-In Interview Details: The details will be shared after successfull screening of the candidate.
  Timings: 11 am to 2 pm

What You Bring to the Role

• With 6 months or more customer service experience is preferred but Freshers are also welcome to apply
• Graduate Any Stream
• Experience in the Travel and Hospitality sector is a plus
• Great written communication skills including grammar and spelling
• Computer savvy
• Flexibility to work in a 24/7 environment

What You Can Expect

• Knowledgeable, encouraging, supporting and present leadership
• Diverse and community minded organization
• Career-growth and lots of learning opportunities for aspiring minds
• And yes...all the competitive compensation, performance bonus opportunities, and benefits you'd expect and maybe a few that would pleasantly surprise you 

A Bit More About Your Role

Roles and Responsibilities

• Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner.
• Provide accurate information on products/services to customers through effective communication skills.
• Manage multiple tasks simultaneously while maintaining high levels of accuracy and efficiency.
• Escalate complex issues to senior team members or supervisors when necessary.
  

Desired Candidate Profile

• Experience in BPO industry with expertise in CSR (Customer Service), Customer Care, Customer Handling, Customer Relationship management.
• Bachelor's degree in Any Specialization
• Strong knowledge of Voice Process, Solving Queries, Customer Management, Complaint Handling, Customer Complaints, Customer Service Management, Customer Satisfaction Index.