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CRM Specialist (Salesforce)

5 - 9 years

0 Lacs

karnataka

Posted:1 day ago| Platform: Shine logo

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Skills Required

customer segmentation sales planning marketing automation campaign management event management master data management service excellence sales forecasting sales operations leadership bi tools campaign management service quality management data management sales tracking sales enablement tools management crm systems management training support sales systems management salesforcecom infor ln showpad zoom webinar salesforce einstein analytics marketing automation platforms retail sector ecommerce sector manufacturing sector sales techniques

Work Mode

On-site

Job Type

Full Time

Job Description

As a CRM Specialist at WS Audiology, you will play a crucial role in optimizing the sales cycle, from customer segmentation and planning to execution and follow-up. Your expertise in customer segmentation, sales territory management, sales enablement, and marketing automation will be essential in driving the business transformation and reaching more people effectively. Your responsibilities will include leading the execution of customer segmentation models, preparing strategic sales plans, overseeing customer meetings and follow-up activities, establishing metrics for tracking sales impact, managing sales and marketing campaigns, and utilizing marketing automation platforms to streamline lead generation and improve conversion rates. Additionally, you will be responsible for overseeing virtual and in-person events, ensuring the quality and integrity of master data, implementing service quality management programs, tracking sales performance, managing sales enablement tools, optimizing CRM systems for both B2B and B2C sales operations, improving the shopping and fitting experience for customers, refining sales territory management, and developing training programs for sales teams. To excel in this role, you should have a minimum of 5-8 years of experience in sales operations or related roles, with at least 5 years in a leadership capacity. Proficiency and proven certification in Salesforce.com (B2B & B2C) is mandatory, along with experience in utilizing other sales enablement and marketing automation platforms. Strong analytical skills, excellent communication, project management abilities, and a customer-first mindset are essential for success in this position. At WS Audiology, we are dedicated to providing innovative hearing aids and hearing health services to improve the quality of people's lives. Join our global team of 12,000 colleagues across 130 countries and be part of a company that values diversity, care, and celebrates success. If you are ready to make a difference and unlock human potential by bringing back hearing for millions of people worldwide, we look forward to hearing from you.,

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