CRM Specialist

Description

We are seeking a CRM Specialist to join our team in India. The ideal candidate will be responsible for managing our CRM system, analyzing customer data, and collaborating with various teams to enhance customer engagement and satisfaction.

Responsibilities

• Manage and optimize the CRM system to improve customer engagement and retention.
• Analyze customer data to identify trends and insights that can inform marketing strategies.
• Collaborate with sales and marketing teams to ensure alignment in customer outreach efforts.
• Develop and implement CRM campaigns to enhance customer experience.
• Provide training and support to team members on CRM best practices and features.

Skills and Qualifications

• Bachelor's degree in Marketing, Business Administration, or related field.
• 1-2 years of experience in CRM management or related roles.
• Proficiency in CRM software such as Salesforce, HubSpot, or Zoho.
• Strong analytical skills with experience in data analysis and reporting.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Understanding of customer segmentation and targeting strategies.