CRM Specialist

As a CRM at Ekana Sportz City Pvt. Ltd., your role will involve CRM management and team handling in the real estate industry. Your responsibilities will include: - Managing customer service operations to ensure the delivery of quality services within specified standards. - Handling daily escalations to maintain the smooth flow of activities and open entries. - Building and maintaining relationships in the real estate sector. - Providing after-sales services and resolving customer complaints effectively. - Understanding client requirements and offering suitable products and services. - Developing and nurturing relationships with channel partners and customers to enhance business growth and ensure high customer satisfaction. - Managing customer correspondence via mail and letters. To be successful in this role, you should possess: - A post-graduate qualification with 8 to 10 years of experience in real estate backend operations. - Proficiency in MS Office/Excel. Ekana Sportz City Pvt. Ltd. offers a competitive salary package ranging from 60K to 70K, which is negotiable based on your experience and skills. This is a full-time position located in Lucknow. Bachelor's degree is preferred, and a minimum of 8 years of experience in customer relationship management is required for this role.,