CRM/ Post Sales

Godrej Properties

2 - 7 years

5 - 13 Lacs

pune

Posted:None| Platform:

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Skills Required

crm escalations payment followup cancellation refund processing salesforce crm demand generation salesforce post sales

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Handle customer onboarding and manage end-to-end post-sales communication.
Coordinate with internal departments (Sales, Accounts, Legal, Projects) for timely resolution of customer queries.
Maintain and update customer records in the CRM system.
Oversee the documentation process agreement drafting, registration, possession letters, etc.
Follow up with clients for payments, demand letters, and milestone-based collections.
Schedule and coordinate handovers, site visits, and possession-related activities.
Manage customer escalations and provide timely resolutions.
Ensure a smooth and professional customer journey throughout the lifecycle.

Requirements:

Bachelors degree in any discipline
2+ years of CRM experience in the
real estate sector
is mandatory.
Strong communication, interpersonal, and problem-solving skills.
Proficiency in MS Office and real estate CRM tools (e.g., Salesforce, Zoho, Farvision, etc.).
Attention to detail with a customer-first mindset.
Ability to multitask and meet deadlines.

Preferred Skills:

Knowledge of RERA guidelines and documentation processes.
Familiarity with construction milestones and real estate possession procedures.

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