14 Crm Platform Jobs

The Sales Support Analyst plays a crucial role in collaborating with the sales team to effectively track, follow-up, and respond to opportunities in a timely manner. This collaborative effort allows the sales team to concentrate on converting leads into opportunities, thereby enhancing the organization's sales effectiveness. Responsibilities of the Sales Support Analyst include managing opportunities generated by the sales team in the USA and the Middle East, operational follow-up with potential clients for necessary information, tracking opportunities from inception to conversion, and preparing client proposals with assistance from technical teams based in the Middle East and India. Key Objectives: - Provide operational support to sales teams in the USA and Middle East. - Manage the Sales CRM platform (Hubspot) to support the sales team. - Review client Requests for Proposals (RFPs) and communicate information internally for effective responses. - Engage with internal and external stakeholders to facilitate opportunity conversion. - Consolidate internal stakeholder feedback into client proposals. - Create lists of leads and assign them to sales team members. - Maintain an organized filing system for the sales team. - Handle administrative tasks for the sales department, including scheduling client meetings. - Monitor and report sales metrics, figures, and relevant data. - Maintain open communication with internal teams for opportunity reviews and external stakeholders for follow-up. Desired Skills and Qualifications: - Proven experience as a sales analyst or in a related role for 3-5 years. - Proficiency in working with CRM platforms; experience with HubSpot is advantageous. - Strong written and verbal communication skills with fluency in English. - Motivated and driven individuals thrive in this role. - Excellent organizational and administrative abilities. - Proficient in MS Office, Sales CRM tools, and other relevant software. - Bachelor's degree in Marketing or Business Administration; MBA preferred. Interested candidates can submit their resumes to purvi.samaiya@ipstechinc.com or contact 6267776090.,

Engage with mid- and senior-level professionals to understand their career goals and recommend suitable programs offered in collaboration with leading Indian and global institutions. Drive consultative conversations via phone to build interest and guide prospects toward the right executive education opportunities. Offer personalized career and learning guidance that addresses professional challenges and enhances growth prospects through upskilling. Human Resources and Development Job Description. Achieve enrolment targets and earn industry-leading incentives through consistent performance. Schedule and conduct detailed discussions with prospective learners, providing accurate and honest program-related information. Maintain detailed records of conversations and progress within the CRM platform. Adhere to standard operating procedures for seamless lead management and program enrollment. Actively participate in training sessions and internal meetings aimed at personal and professional development. Contribute to overall team success and support shared goals. Show more Show less

The role involves managing a Service Center network to deliver exceptional after-sales service to customers. Responsibilities include coordinating with service centers and customers, updating CRM platforms regularly, promptly providing updates to customers, addressing customer queries and complaints, handling escalations, ensuring effective communication among departments, utilizing CRM practices efficiently, identifying customer needs, providing solutions, and building relationships with assigned service centers. The ideal candidate should have experience in a service center or similar industry, basic technical knowledge of mobiles and spare parts, willingness to learn and apply knowledge, problem-solving skills, and the ability to work both independently and in groups. A minimum of 3 years of experience is required, with an undergraduate or graduate qualification. The company offers flexible working hours, a comprehensive leave policy, Mediclaim coverage for employees and their families, opportunities for professional and personal growth, and a supportive learning environment.,

As a Senior Business Analyst at Momentive Software, you will be an integral part of the Client Services team, dedicated to ensuring the successful delivery of software that aligns with the business requirements of our customers and the vision of our organization. Operating in the Pune Office during the US time shift, you will play a vital role in leveraging Nimble AMS, a solution that empowers associations by harnessing the capabilities of the Salesforce CRM platform. Your responsibilities will include collaborating with customers to comprehend their business processes and showcasing how Nimble AMS can address their needs effectively. You will be tasked with configuring the base product in Nimble AMS using Salesforces" point-and-click tools, documenting system enhancements through business requirements, user stories, and process flows, and advising customers on process improvements to optimize the functionality of the Nimble AMS product. Throughout the project implementation lifecycle, you will provide end-to-end support to customers and internal teams, conduct discovery sessions, deliver customer training, and ensure seamless go-live activities. Maintaining a clear understanding of project scope and fostering strong relationships with customers will be essential, along with coordinating effectively with project managers, developers, and solution architects to ensure the accurate implementation of requirements. To excel in this role, you should possess a Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field and have 5 to 8 years of experience as a Business Analyst in a software development environment. A solid grasp of the Software Development Life Cycle (SDLC) methodologies, Salesforce platform, and project management principles is crucial. Additionally, certifications such as Salesforce Admin Certified, Salesforce App Builder Certified, or any other Business Analyst-related certification are advantageous. At Momentive Software, we value a purpose-driven culture, work-life balance, and a commitment to community involvement. If you are passionate about leveraging technology to drive positive change and are eager to be part of a team that fosters innovation and growth, we invite you to join us on our mission to empower purpose-driven organizations worldwide.,

The U.S. Pharmacopeial Convention (USP) is an independent scientific organization collaborating with global health and science authorities to develop quality standards for medicines, dietary supplements, and food ingredients. With a core value of Passion for Quality, USP aims to strengthen the supply of safe, quality medicines and supplements worldwide through the dedication of its more than 1,300 professionals across twenty global locations. At USP, inclusivity is valued, with a focus on creating a culture that offers meaningful opportunities for mentorship and professional growth. Emphasizing Diversity, Equity, Inclusion, and Belonging, USP strives to build a world where quality in health and healthcare is assured for everyone. As a Strategic Customer Development Manager for the West part of India, including Mumbai, Pune, Aurangabad, and Goa, your role will involve managing territory and engaging customers, focusing on USPs Program Units such as Small Molecules, Biologics, Excipients, and Food & Dietary supplements. Working closely with the Director - Strategic Customer Engagement, you will help develop and implement strategic sales plans to achieve revenue goals, coordinating USP products and solutions to support initiatives. Your impact at USP will be significant, contributing to the mission of improving global health by increasing access to high-quality, safe medicine through public standards and related programs. Additionally, USP invests in the professional development of managers, providing training in inclusive management styles to ensure engaging and productive work environments. Key Responsibilities: - Develop and implement engagement strategies with customers to promote USP products and solutions - Identify key decision-makers and influencers to increase adoption of USP standards - Analyze sales data trends, customer segments, and territory performance to support revenue growth - Build high-valued relationships to increase account penetration and overall value of USP - Participate in customer engagement forums, provide technical support, and collaborate with regulatory teams - Stay updated on market conditions that may impact customer accounts and purchasing behavior Requirements: - Bachelor/Masters degree in Pharmacy/Life Sciences/Chemistry/Biological Sciences with a business management degree/MBA preferred - 9-12 years of relevant experience for SCD Manager, 12-15 years for Senior SCD Manager - Proficiency in Salesforce, sales, and account management in Pharmaceutical, Biotechnology, or Analytical Instrumentation industries - Strong communication, interpersonal, and negotiation skills - Ability to travel up to 70% for stakeholder engagements Location: Mumbai, Pune, Aurangabad, Goa Preferred Skills: - Fluency in English and Regional Language - Knowledge of pharma industries with established contacts - Experience with data analytical platforms and CRM systems - Background in regulatory, quality assurance, or GMP - Strong problem-solving and data analytical skills USP offers comprehensive benefits to ensure the well-being of employees and their families, including healthcare options and retirement savings. Note that USP does not accept unsolicited resumes from third-party recruitment agencies.,

As a CRM Manager with over 3 years of experience, you will be responsible for managing CRM-related projects and initiatives for clients. Your role will involve serving as a connection point between client teams and internal delivery, ensuring seamless communication and execution. To excel in this position, you should possess a strong background in utilizing CRM platforms such as HubSpot, Salesforce, or Zoho. Your ability to align platform functionalities with client business objectives will be crucial. Additionally, you should have a deep understanding of marketing workflows, campaign setup, integrations (APIs, webhooks), and lead tracking. Experience in the BFSI and Retail sectors will be advantageous in this role. You will be expected to take ownership of the end-to-end execution of CRM initiatives, starting from planning through to launch and reporting. Documenting client requirements, devising solution plans, and managing CRM workflows will also be part of your responsibilities. Furthermore, you will be required to support data/reporting needs and continuously optimize CRM processes. Managing up to 35 accounts simultaneously, depending on their complexity, will be a key aspect of this role. Your ability to multitask and prioritize effectively will be essential in meeting these expectations.,

You will be responsible for managing a Service Center network in order to provide excellent after-sales service to customers. Your main duties will include coordinating with service centers and customers, updating the CRM platform regularly, providing prompt updates to customers, addressing customer queries and complaints, handling demanding customers and escalations, and ensuring effective communication with all concerned departments. You will also need to use CRM practices effectively, provide accurate information, follow communication procedures, assess customer needs, and build sustainable relationships with the assigned service centers. The ideal candidate should have relevant experience in a service center or a similar process in the consumer durable industry or after-sales service industry. Basic technical knowledge of spare parts and appliances, aptitude for fast learning, problem-solving skills, ability to work both independently and in groups, and the willingness to apply knowledge to practical situations are desired qualities. Keeping oneself updated with the company's product offerings and processes is also important. Experience: 5+ years Qualification: Graduate,

Suavis is hiring a Business Analyst with prior consulting experience to join our growing Customer Experience Practice and Digital Transformation. You are someone with significant hands-on experience on a CRM platform, either in a lead role or you have the aspirations to step into one. You are passionate about leadership, be it with your depth and knowledge on the platform or your strength as a PM. We are looking for someone who can bring that leadership into this growing team, help shape its direction, and help us celebrate the victories as the team grows. We are looking for a Oracle CPQ Business Analyst who will be part of a dynamic team that envisions and designs commercial solutions and maintains the CRM technical roadmap. As a Business Analyst, you will partner with Sales, Marketing and Service functions, evaluate their business needs, and translate those needs into system solutions. In this role you will leverage your knowledge and experience to elicit user needs, build requirements, enhance existing processes, and deliver solutions based on the strategy. Experience : 4 to 7+years Location: Kharadi, Pune Type: Full Time Employment Note: Immediate Joiner Required experience : Production experience with Oracle CPQ(formerly Bigmachines) configuration with strong CRM background. Oracle CPQ knowledge including Oracle CPQ administration and configuration knowledge, data tables, Product Configuration and rules, Commerce Document Engine, ABO, BOM, and Big Machines Language (BML). Experience with Agile methodology management tools (e.g. Jira, Confluence). Highly desired skills : Oracle CPQ Implementation Certification (Preferable),

Suavis is seeking a Principal Consultant\Business Analyst with prior consulting experience to join the Customer Experience Practice and Digital Transformation team. As a successful candidate, you will have substantial hands-on experience with a CRM platform, either in a lead role or with the desire to transition into one. Your passion for leadership, whether through your platform expertise or project management skills, will be instrumental in shaping the team's direction and celebrating its successes as it expands. Your responsibilities will include defining project roadmaps for client initiatives, advising on solution best practices, leading business process discovery workshops, and managing application build, test, and deploy activities. Additionally, you will play a key role in change management, pre-sales processes, and post-go-live support activities. Ideal candidates will possess a minimum of 8 years of experience in a consulting firm or professional services division of a software company, with at least 6 years of hands-on CRM platform experience. Strong communication, organizational, and presentation skills are essential, along with the ability to work effectively with stakeholders and project team members. Proven experience in engaging with senior management and executives, as well as a track record of articulating complex concepts to diverse audiences, are critical for this role. If you are eager to showcase your technical expertise in a dynamic, collaborative environment where you can drive your career forward, we encourage you to apply. Location: Kharadi, Pune Type: Full-Time Employment Immediate Joining,

As a CRM Campaign Manager with over 3 years of experience, you will be based in Lower Parel, Mumbai, and play a crucial role in managing CRM campaigns for various clients. Your responsibilities will include: - Demonstrating proficiency in at least one CRM platform such as HubSpot, Salesforce, or Zoho. - Aligning platform capabilities with client business objectives effectively. - Possessing a deep understanding of marketing workflows, campaign configuration, integrations (APIs, webhooks), and lead tracking. - Having prior experience in the BFSI and Retail sectors would be advantageous. In this role, you will be expected to: - Serve as a liaison between client teams and internal delivery teams for CRM projects. - Lead the end-to-end execution of CRM initiatives, starting from planning through to launch and reporting. - Capture client requirements, develop solution strategies, and oversee CRM workflows. - Address data and reporting requirements while focusing on continuous optimization. - Manage up to 35 accounts simultaneously, based on their complexity. Your role as a CRM Campaign Manager will be pivotal in driving successful CRM campaigns that meet client expectations and drive business growth.,

You will be working as an Executive / Sr. Executive in the Service Coordination department at the At Home office located in Kirti Nagar, Delhi. Your primary responsibility will be to manage a Service Center network in order to provide exceptional after-sales service to our customers. Your key responsibilities will include: - Coordinating end to end activities with service centers and customers. - Regularly updating the CRM platform. - Providing prompt updates to customers. - Addressing customer queries and complaints by offering suitable solutions within the given timeframe and ensuring follow-up for resolution. - Handling demanding customers and escalations from the management hierarchy. - Coordinating effectively and in a timely manner with all relevant departments to facilitate proper communication flow. - Utilizing CRM practices effectively to provide accurate and complete information using appropriate methods and tools. - Following communication procedures, guidelines, and policies. - Identifying and assessing customer needs to ensure satisfaction. - Building strong relationships through open and interactive communication with the assigned service centers. The ideal candidate should have: - Relevant experience in a service center or similar process within the consumer durable industry or after-sales service industry. - Basic technical knowledge of spare parts and appliances. - Aptitude for fast and adaptive learning. - Willingness to apply acquired knowledge to practical situations. - Strong problem-solving skills and the ability to work both independently and in groups. - Keeping up to date with the company's product offerings and processes. Experience required: 5+ years Qualification: Graduate,

As a senior member of the Software Engineering team, you will join the group responsible for designing, developing, and owning the distributed systems CRM platform for Zeta. You will collaborate with your fellow Engineers and Product Managers to develop a roadmap and subsequent projects to build the next generation comprehensive, multichannel marketing solution that unifies and unlocks data across digital touch points, driving return on marketing investment. You should have a deep knowledge of distributed systems and cloud architecture. You will need extensive design and development experience and be passionate about working with high-throughput systems where the issues of throughput, performance, redundancy, and concurrency are paramount. Key Responsibilities: As a Senior Software Developer, you will be: Responsible for independently and cooperatively understanding business requirements, designing, and implementing core components for real-world marketing automation platform. Designing, implementing application code to satisfy product requirements Ensuring high product quality through rigorous code reviews and unit tests Fixing bugs and implementing enhancements Taking ownership of a significant product component in design and implementation Requirements: We are looking for exceptional talent with superior academic credentials and a solid foundation in computer sciences and distributed systems design and development. The candidate will have had at least 4 years of experience developing scalable, robust software platforms using Java/Ruby/Python or an equivalent language. An undergraduate degree in Computer Science (or a related field) from a university where the primary language of instruction is English is strongly desired. Strong communication skills in a large-distributed development team environment are essential. Qualification: BS or MS in Computer Science or related field 8 -12 years of working experience with Python, Ruby and/or J2EE technology or equivalent OO paradigm Strong knowledge and experience with Kafka, Elastic Search, NoSQL databases such as Aerospike, Thrift, CI, and AWS. Experience working with container-based solutions is a plus. Experience working in a fast-paced technology environment. Strong object-oriented programming and design skills. Excellent problem solving, critical thinking, and communication skills. Ability and desire to learn new skills and take on new tasks.

We are seeking a dynamic and knowledgeable HubSpot Expert to join our team. In this role, you will be responsible for implementing, maintaining, and optimizing the HubSpot platform across Marketing, Sales, and Service Hub. Your expertise will ensure that our clients fully leverage the capabilities of HubSpot to achieve their business goals. We are looking for someone with a passion for digital marketing, a keen analytical mind, and exceptional communication skills. If you are a proactive self-starter with a proven track record of successful HubSpot implementations and optimizations, we want to hear from you. Responsibilities well trust you with: > HubSpot Implementation and Optimization: Set up and integrate HubSpot for new clients, ensuring compatibility with their existing systems. Enhance the use of HubSpot across Marketing, Sales, and Service Hub to drive client success. Create and implement strategies to help clients effectively utilize HubSpot to meet their business objectives. > Client Training and Support: Lead online training sessions via Zoom and Google Meet to educate clients on HubSpot features and best practices. Offer continuous support and troubleshooting to ensure clients fully utilize HubSpot's capabilities. Create training materials and documentation to support client learning and adoption. > Strategic Consultation: Work closely with clients to comprehend their business objectives and provide strategic guidance on leveraging HubSpot to achieve these goals. Examine client data to offer insights and recommendations for improving HubSpot utilization and performance. > Collaboration and Communication: Work with internal teams, including marketing, sales, and development, to deliver cohesive and integrated solutions for clients. Communicate efficiently with clients and internal stakeholders to manage expectations and deliver results. CORE COMPENTENCIES: > HubSpot Expertise: 3-5 years of experience in implementing, maintaining, and optimizing HubSpot across Marketing, Sales, and Service Hub. In-depth understanding of HubSpot's features and capabilities, with a proven track record of successful implementations. > Communication and Training: Ability to effectively communicate complex concepts to clients and internal teams. Strong ability to build and maintain strong client relationships. Skilled in conducting online training sessions using tools like Zoom and Google Meet. > Analytical and Strategic Skills: Strong analytical skills to interpret data and drive decision-making and strategy. Ability to develop and execute strategies that help clients achieve their business objectives. > Project and Client Management: Ability to manage multiple clients and projects simultaneously while maintaining high-quality standards. Focus on delivering exceptional results and client satisfaction. Good To Have: Experience with other marketing automation tools and CRM platforms. Experience in digital marketing, sales operations, or customer service. Possession of HubSpot certifications in Marketing, Sales, and Service Hub. What is it like to work with us? CEDCOSS is a leading IT organization specializing in eCommerce and Digital products. With a global presence in 25 countries, we cater to over 15,000+ clients worldwide. Our expertise includes e-commerce development, mobile app development, progressive web apps, API integration, CRM and ERP development, cloud architecture development, DevOps, AWS-SaaS development, Artificial Intelligence (AI), Machine Learning, Virtual Intelligence, Chatbots, and Cross-Platform Development Tools. Our practical and effective solutions accelerate digital transformation for market leaders, Fortune 500 companies, and Global 2000 enterprises. And the PERKS | The good stuff you get for working hard Flexible working for a better work-life balance The five-day workweek for more time off Complimentary Health Insurance for your well-being A plethora of industry exposure and self-growth opportunities JOIN US to maximize your impact on strategy and performance.

Role Overview : As the Chief Technology Officer (CTO) at Cyepro Solutions, you will be a strategic leader responsible for driving the technological vision and execution of our CRM platform. You will lead the development, implementation, and maintenance of our software solutions, ensuring they meet the evolving needs of the automotive industry. You will oversee all aspects of technology, including software development, architecture, infrastructure, cybersecurity, and product innovation. Your leadership will be pivotal in maintaining our competitive edge and delivering exceptional value to our clients. Key Responsibilities : Strategic Technology Leadership : - Develop and articulate the company's technology vision and strategy, aligning it with business objectives. - Identify and evaluate emerging technologies and trends, determining their potential impact on the company's products and services. - Provide thought leadership on technology-related issues, contributing to the company's overall strategic direction. - Ensure the technological infrastructure supports the company's growth and scalability. Software Development and Product Development : - Lead the development and implementation of our CRM platform, ensuring high-quality, scalable, and secure software solutions. - Oversee the entire software development lifecycle (SDLC), from requirements gathering to deployment and maintenance. - Drive product innovation, identifying opportunities to enhance existing products and develop new solutions that meet market needs. - Implement agile development methodologies to ensure rapid iteration and continuous improvement. - Direct experience with CRM systems and their architecture. Technical Architecture and Infrastructure : - Design and maintain a robust and scalable technical architecture that supports the company's current and future needs. - Oversee the management of IT infrastructure, including servers, networks, databases, and cloud services. - Implement and enforce security best practices to protect the company's data and systems. - Ensure high availability and reliability of all technology systems. - Experience with Cloud architecture (AWS, Azure, or GCP). - Experience with Database architecture and management (SQL, NoSQL). Project Management and Delivery : - Lead and manage technology projects, ensuring they are delivered on time, within budget, and to the required quality standards. - Establish and maintain project management processes and best practices. - Monitor project progress and provide regular updates to stakeholders. - Manage and mitigate project risks and issues. Team Leadership and Management : - Build and lead a high-performing technology team, fostering a culture of innovation, collaboration, and continuous learning. - Provide mentorship and guidance to team members, supporting their professional development. - Recruit, train, and retain top talent. - Manage team performance and provide regular feedback. Cybersecurity and Data Protection : - Implement and enforce robust cybersecurity measures to protect company and client data. - Ensure compliance with relevant data privacy regulations (e.g., GDPR, CCPA). - Conduct regular security audits and vulnerability assessments. - Develop and implement incident response plans. Vendor and Partner Management : - Evaluate and manage relationships with technology vendors and partners. - Negotiate contracts and ensure vendor performance meets expectations. - Stay abreast of vendor technology roadmaps. Qualifications : - Bachelors or Masters degree in Computer Science, Engineering, or a related field. - Proven track record of success as a technology leader, preferably in the software industry. - Extensive experience in software development, architecture, and product development. - Strong understanding of CRM systems and their architecture. - Expertise in cloud computing (AWS, Azure, GCP), database management (SQL, NoSQL), and cybersecurity. - Proficiency in modern software development methodologies (Agile, DevOps). - Strong project management skills, with experience managing complex technology projects. - Excellent leadership, communication, and interpersonal skills. - Ability to think strategically and translate business objectives into technology solutions. - Experience in the automotive industry is a significant plus. - Experience with API design and management. - Experience with microservice architecture