Team Leader - Service Delivery Digital

The role involves managing a Service Center network to deliver exceptional after-sales service to customers. Responsibilities include coordinating with service centers and customers, updating CRM platforms regularly, promptly providing updates to customers, addressing customer queries and complaints, handling escalations, ensuring effective communication among departments, utilizing CRM practices efficiently, identifying customer needs, providing solutions, and building relationships with assigned service centers. The ideal candidate should have experience in a service center or similar industry, basic technical knowledge of mobiles and spare parts, willingness to learn and apply knowledge, problem-solving skills, and the ability to work both independently and in groups. A minimum of 3 years of experience is required, with an undergraduate or graduate qualification. The company offers flexible working hours, a comprehensive leave policy, Mediclaim coverage for employees and their families, opportunities for professional and personal growth, and a supportive learning environment.,