Team Leader - Service Delivery Digital

Role Overview: As a Service Center Manager, you will be responsible for managing a network of service centers to ensure excellent after-sales service for customers. Your role will involve coordinating with service centers and customers, updating the CRM platform, providing prompt updates to customers, addressing queries and complaints, handling escalations, facilitating communication flow, utilizing CRM practices effectively, following communication procedures, and building sustainable relationships. Key Responsibilities: - Coordinate end to end with service centers and customers. - Update the CRM platform regularly. - Provide prompt updates to customers. - Address customer queries and complaints by offering appropriate solutions. - Handle demanding customers and escalations from management. - Coordinate effectively with all concerned departments to facilitate proper communication flow. - Utilize CRM practices effectively to provide accurate information. - Follow communication procedures, guidelines, and policies. - Identify and assess customer needs to achieve satisfaction. - Build sustainable relationships through open and interactive communication with assigned service centers. Qualifications Required: - Relevant experience in a service center or a similar process in the consumer durable industry or after-sales service industry. - Basic technical knowledge of mobiles and their spare parts. - Aptitude for fast and adaptive learning. - Problem-solving skills and the ability to work independently and in groups. - Keeping updated with the company's product offerings and processes. (Please note that the additional details of the company were not present in the provided job description),