Senior Executive

You will be responsible for managing a Service Center network in order to provide excellent after-sales service to customers. Your main duties will include coordinating with service centers and customers, updating the CRM platform regularly, providing prompt updates to customers, addressing customer queries and complaints, handling demanding customers and escalations, and ensuring effective communication with all concerned departments. You will also need to use CRM practices effectively, provide accurate information, follow communication procedures, assess customer needs, and build sustainable relationships with the assigned service centers. The ideal candidate should have relevant experience in a service center or a similar process in the consumer durable industry or after-sales service industry. Basic technical knowledge of spare parts and appliances, aptitude for fast learning, problem-solving skills, ability to work both independently and in groups, and the willingness to apply knowledge to practical situations are desired qualities. Keeping oneself updated with the company's product offerings and processes is also important. Experience: 5+ years Qualification: Graduate,