CRM Manager

Job Description: As a CRM Manager at our company, you will be responsible for leading and managing the customer relationship management team. Your main role will involve overseeing customer queries, providing timely solutions, handling escalated issues, and ensuring exceptional customer satisfaction through various communication channels. Key Responsibilities: - Lead, supervise, and guide the CRM team to effectively handle all customer interactions. - Address and resolve escalated customer complaints with a solution-oriented and empathetic approach. - Respond to customer queries received through calls, emails, and in-person visits. - Collaborate with internal departments to ensure efficient resolution of customer issues. - Maintain detailed records of customer interactions, complaints, and resolutions. - Discuss unresolved or critical customer issues with the General Manager and assist in implementing necessary resolutions. - Monitor CRM team performance, provide feedback, and offer training as needed. - Implement strategies to enhance customer satisfaction and service quality. - Ensure CRM systems and processes are up to date and utilized effectively. Key Skills Required: - Excellent communication and interpersonal skills - Strong leadership and team management abilities - Problem-solving and conflict-resolution skills - Proficiency in CRM software and MS Office Suite - Ability to handle pressure and manage multiple priorities - Customer-centric mindset Educational Qualifications: - Graduate in any discipline - MBA in Marketing preferred Please note that this is a full-time, permanent position with a morning shift schedule. The work location is in person at Gomti Nagar, Lucknow. Job Description: As a CRM Manager at our company, you will be responsible for leading and managing the customer relationship management team. Your main role will involve overseeing customer queries, providing timely solutions, handling escalated issues, and ensuring exceptional customer satisfaction through various communication channels. Key Responsibilities: - Lead, supervise, and guide the CRM team to effectively handle all customer interactions. - Address and resolve escalated customer complaints with a solution-oriented and empathetic approach. - Respond to customer queries received through calls, emails, and in-person visits. - Collaborate with internal departments to ensure efficient resolution of customer issues. - Maintain detailed records of customer interactions, complaints, and resolutions. - Discuss unresolved or critical customer issues with the General Manager and assist in implementing necessary resolutions. - Monitor CRM team performance, provide feedback, and offer training as needed. - Implement strategies to enhance customer satisfaction and service quality. - Ensure CRM systems and processes are up to date and utilized effectively. Key Skills Required: - Excellent communication and interpersonal skills - Strong leadership and team management abilities - Problem-solving and conflict-resolution skills - Proficiency in CRM software and MS Office Suite - Ability to handle pressure and manage multiple priorities - Customer-centric mindset Educational Qualifications: - Graduate in any discipline - MBA in Marketing preferred Please note that this is a full-time, permanent position with a morning shift schedule. The work location is in person at Gomti Nagar, Lucknow.